my new game :BATTLES OF WESTEROS 'figure.there are three is missing

By player538698, in Fantasy Flight Supply

Posted at

I am a True-hearted chinese customer ,so I had brought the ffg's new product:BATTLES OF WESTEROS recently.but in my box,three figures are missing:two of them are Winterfell Riders(light grey) and one is KEVAN LANNISTER(dark grey)

so i have sent two e-mail for the ffg to Replacement last saturday .but five days is passing,my e-mail is also missing sad.gif ,have anyone to help me?