LOTR Journeys saved game not loading

By pieatopia, in Support

Hi all,

I have a saved game at Chapter 11 in the Bones of Arnor Campaign that won't load. I can select it from the save slot, but after that the screen goes black and nothing else appears; the music however continues.

I've tried pulling out the save files and reinstalling the app. I've also tried pulling the save files into the app on a different device. Both have the same result.

Other saved games load fine.

The device is a Samsung tablet.

Any help would be appreciated!

Thank you,

Ryan