I have a WW1 miniature-- a DH-4-- it came totally missing the landing gear. I contacted customer support using the designated form and email address 8 days ago, adn got an immediate auto-response. Sonce then, not a peep-- I've even sent two follow up messages asking for some sort of response.
Has anyone else dealt with customer support? Is this typical? How long should I expect to wait for before I get a response?
I would think that 8 days would be enough time-- but maybe I'm not being patient enough?