Interacting with the forums, especially a multi game company like FFG? That is an extremely thankless job, and to be honest, not one that is necessarily needed. I have looked at various forums, Warhammer Diskwars, Star Wars Armada and X Wing, various 40k RPGs, even this one with all of the doom and gloom, and they are toxic at best. I volunteer moderate in a chat room, I have for about three years at this point, and I can tell you now I absolutely would not want to moderate on the FFG forums, even if I was being paid to do so.
From a business stand point, it is a complete wash as well. You have to have people who are knowledgeable about the rules and ins and outs of a very large catalog. There are 9 categories just under products, and one of those is an "Other" category. You are asking for FFG to have staff who are capable of rules discussions for: Star Wars X-Wing, Armada, Rebellion, the three or four different iterations of the RPG, Warhammer 40k Conquest, Forbidden Stars (Maybe) Relic, the five different 40k RPGs, Elder Sign, Arkham Horror, Eldritch Horror, Descent, Android, the LotR LCG, the Runebound material, and then the other games, such as this one, or Talisman, or any of their many smaller games that aren't necessarily part of a franchise, or are small parts of that franchise. The game devs can't do it realistically because they need to be working on the next thing. This isn't like Blizzard, which only has five products, and different teams for each, so they can devote people to interact on the forums now and then. FFG has -a lot- of different games with varying degrees of popularity, and if only the most popular ones had FFG staff interacting, then you would be screaming even louder that this means that this game was doomed because it might not see that same level of company interaction.
The only way FFG can guarantee equality when it comes to interaction and announcements due to sheer quantity of their products and the fact that various lines have something new coming out every month, is to not go on the forums at all, and any moderators they hire would have to be knowledgeable on more than one or two games simply because to be worth that paycheck they have to moderate and interact on more than one forum. No message board for FFG products is all that active, most people using BGG or some other message board.
TL;DR: FFG as a company is far too large, product wise to have its developers and most employees just checking the forums to interact with people and attempt to keep that interaction equal. Even if they had the people to do so, these people would have to know more than just one game or system, due to the aforementioned number of products, which is unrealistic. Moderating any forum is a thankless job, and any volunteers would have to meet the aforementioned criteria for FFG to maintain any claim of equality and lack of bias, and finally FFG forums are just not active enough to truly warrant that level of investment of time or money to make it worth while.