Misaligned B-Wings

By Vagabond Nomad, in X-Wing

Has anyone encountered B-Wings that aren't aligned properly on their stands? I have a B-Wing and the notch in the peg attached to the ship isn't parallel with the front of the ship, so it faces to the left, instead of facing forward.

Here's the weird thing - Customer Service sent me a replacement, and it had the SAME defect. When I contacted Customer Service again, their response was:

"Thank you for the photos. We are going to look further in to this issues that you have brought to our attention.

At this point, we are going to have you ask to physically nudge the model to your desired facing being that the model it self has no bearing on gameplay.
We apologize for any inconvenience this may cause, and appreciate your understanding and support. As always, please contact us directly if you have any further questions or concerns.
Thanks for your patience and understanding as we worked through this issue.
Regards,
Kalar Komarec
Fantasy Flight Games Customer Service Team"
Note that in my original email, I'd stated that I'd tried twisting the ship on its base up to the point where I was afraid I'd break the stand, and I still couldn't get it to face forward.
Below are images of the top and bottom of the original and replacement B-Wings:
Original Left:
n9nx.jpg
Original Right:
oib7.jpg
Original Top:
kxn9.jpg

Original Bottom:
m6wk.jpg
Replacement Top:
9xox.jpg
Replacement Bottom:
etdl.jpg
Here are my questions to the community:
1. Has anyone else encountered this?
2. What do you think of this defect? Do you think this is a big deal?
3. What do you think of FFG's response to me - that I should accept it?
Edited by Vagabond Nomad

My B-Wings aren't like that, but my Tie Fighters have slanted wings. Too lazy to contact customer support, and it doesn't really bother me.

IMO, I don't think the defect is that bad. It probably just looks bad from the top angle (as shown in your pics). You could always re-peg them yourself if you feel that strongly about it.

1. Haven't opened mine yet.

2. I personally am not sure what I think. Could be cool to have one that no one else has. But might be confusing to your oponent, thinking that his outside the fireing arc do to the ship facing the direction it does but the base pointing slightly in another direction. Other than that, I don't think it really matters. It all depends on what YOU think.

3. I think it was a fair response if you disregard that they told you to twist it even though you already told them you couldn't. Where did you buy it? If you cut straight to the chase, the item didn't deliver what it promised on the wrapping. So you should be able to return it as a defect and either get a refound or another product.

My B-Wings aren't like that, but my Tie Fighters have slanted wings. Too lazy to contact customer support, and it doesn't really bother me.

IMO, I don't think the defect is that bad. It probably just looks bad from the top angle (as shown in your pics). You could always re-peg them yourself if you feel that strongly about it.

Actually, I think it looks bad from all angles. I posted some of the left / right images to my original post.

About repegging my ships, I wish I knew how to do that. If so, then I'd fix them myself.

1. Haven't opened mine yet.

2. I personally am not sure what I think. Could be cool to have one that no one else has. But might be confusing to your oponent, thinking that his outside the fireing arc do to the ship facing the direction it does but the base pointing slightly in another direction. Other than that, I don't think it really matters. It all depends on what YOU think.

3. I think it was a fair response if you disregard that they told you to twist it even though you already told them you couldn't. Where did you buy it? If you cut straight to the chase, the item didn't deliver what it promised on the wrapping. So you should be able to return it as a defect and either get a refound or another product.

I got mine from Cool Stuff Inc. I could try contacting them and see what they say. I've bought a lot of the X-Wing Miniatures ships for this game, and have had only one previous interaction with FFG's Customer Service about a defective Y-Wing and they replaced it with a non-defective one with no problem.

I guess that encounter went so smoothly that I thought this one would too. I just thought it was really weird that the replacement ship had the exact same problem, so was curious if anyone else had seen this same problem.

I guess if they were going to send me a replacement ship (which they did), I'm not sure why they didn't first check to see that it didn't have the same problem I was reporting.

At least one of my B-wings is that way. I managed to find a stand in my collection that is offset in the opposite direction, so that has now become my designated B-wing stand.

Double post

Edited by Vagabond Nomad

At least one of my B-wings is that way. I managed to find a stand in my collection that is offset in the opposite direction, so that has now become my designated B-wing stand.

It's interesting that you have this problem too. I asked in my email to Customer Service whether they had an issue with a bad batch of B-Wings. I didn't get an answer to that question, but based on my experience and yours, it's beginning to look like this is part of a larger production issue. I say a production issue, because I can't imagine that FFG intentionally designed these otherwise beautiful ships to NOT face forward.

Hmmm.

Edited by Vagabond Nomad

Yeah, I've see both my B-Wings and Bombers too. I didn't worry about it.

I don't have this problem with my 3 B-Wings but I did notice a problem with their vertical alignment. As a chiropractor who looks at x-rays most days and having a healthy professional obsession with getting things to line up properly it drives me bonkers that 2 of my 3 B-wings are crooked in the middle!

The long wings are straight but the body and the two small wings are tilted ever so slightly and I hesitate to break my models in half to glue them in a proper orthogonal alignment, with all wings and cockpit (head, shoulder and spine) at perfect 90 degrees from each other.

Yeah, I've see both my B-Wings and Bombers too. I didn't worry about it.

That's interesting that it doesn't bother you. I love these ships - they're so beautiful, but I can't stand it if they're not facing forward. Now, sometimes they're a little off, and you can twist the ship on the stand to straighten them out. My TIE fighters are like that, but they're easy to straighten out.

However, these B-Wings are SO off-kilter that twisting just isn't enough to overcome their misalignment. For me, it just drives me crazy.

But I think it's cool that it's not a big deal for you.

I don't have this problem with my 3 B-Wings but I did notice a problem with their vertical alignment. As a chiropractor who looks at x-rays most days and having a healthy professional obsession with getting things to line up properly it drives me bonkers that 2 of my 3 B-wings are crooked in the middle!

The long wings are straight but the body and the two small wings are tilted ever so slightly and I hesitate to break my models in half to glue them in a proper orthogonal alignment, with all wings and cockpit (head, shoulder and spine) at perfect 90 degrees from each other.

Interesting - I'll have to take a look at my B-Wing and see if it's vertically straight. I never noticed anything else because as soon as I sat my ship on its stand, I just uttered, "You've got to be kidding me", when I saw the misalignment, and never got past that.

I can sympathize totally with you keying in on alignment. In many ways, I'm the same way.

Fantasy Flight needs to give you a replacement. The defects are theirs, not yours.

hmm if id have knew FFG were giving away B wings for such a minor mishap i would have waited to chop mine up and magnetize it :)

i honestly would not have a problem with that model, mine was the same before i monkeyed with magnets and even now it is slightly wonky to the left.

hmm if id have knew FFG were giving away B wings for such a minor mishap i would have waited to chop mine up and magnetize it :)

i honestly would not have a problem with that model, mine was the same before i monkeyed with magnets and even now it is slightly wonky to the left.

I guess it's all in the eye of the beholder :)

I know they designed the ships to face forward, and clearly these B-Wings are simply unable to face forward (at least without any custom tinkering). The question is, for the money we pay for these ships, should we expect them to not have this kind of defect?

I'm pretty forgiving of differences in paint consistency, etc., and in fact like the variation among the ships. However, with mechanical engineering issues like this, my expectation is that they work as intended. I'm not asking for perfect - but at least close enough so that I could turn my ship on its base and have it still face forward. This defect is so extreme that it's not possible.

Again, we all have different things that we value about this game. For me, it's the beauty of these wonderfully designed ships. That's why this particular defect bothers me so much :)

All three of my B wings do it, and at least two of the other ones bought from the same store do it. So I'm thinking they were all a bad batch. I actually haven't seen any that went straight, so I figured they all were like that. Maybe I'll contact FFG regarding them. Or maybe not.

All three of my B wings do it, and at least two of the other ones bought from the same store do it. So I'm thinking they were all a bad batch. I actually haven't seen any that went straight, so I figured they all were like that. Maybe I'll contact FFG regarding them. Or maybe not.

I can't imagine that FFG intended this to be the result. I'm hoping their contract with their supplier has a way for them to be compensated for defective products like this. If you look at all the advertising images of the B-Wing Expansion, they all face forward on the stand, like we'd all expect.

Imagine how well it would have gone over if the ships they used during the reveals and for the marketing images looked like the ones I posted. I don't think that would have been well received :) And rightly so.

If my B-Wing snapped off its peg elbow (the piece that attaches to the pegs that attach to the base), would they offer to replace that? It didn't come that way, it was the result of an accident. I had glued it once and a friend of mine snapped it right off for some reason (I'm not even sure what compelled him to touch that part of the ship).

Mine was like that, so I tried to gently bend it back and snapped (which at least gave me the chance to re-align / re-position it).

Mine was like that, so I tried to gently bend it back and snapped (which at least gave me the chance to re-align / re-position it).

Are you saying you had a B-Wing that was misaligned like the images I posted, and when you attempted to twist it forward, it broke the peg? Yikes!

2 of mine are like this, yes. It hasn't annoyed me enough to do anything about it (yet), but I think it will. I think some heat will help solve the problem.

If you guys start heating up these models you will ruin them. Just get some super glue debonder and take the post out, clean everything and re-glue them.

One of my two B-wings had this problem where it lists to the left. My solution was to carefully scrape theflate area inside of the peg hole until it was facing forwards again.

Or I could have just let it take part in a Nascar race. Then nobody would notice.

Well, I'm definitely contacting Fantasy Flight if my models have any such problems. We put too much money into this game to accept such deformities.

FFG needs to step up and start replacing these models, or issuing vouchers for new stands if that's where the problem resides.

Edited by OldScribe2000

I've gotten two of my ordered B-Wings in and both of them are misaligned very badly.