From certain points of view BOTH of them failed to show some respect and could be "unfriendly".
If you come here asking for help with a rules question, especially one that has been "officially" answered in the past as opposed to some new or highly unusual concern, but don't like the answer advertising that you are only going to listen to official responses isn't all that helpful. Buhallin then calls him on that lack of respect for these forums.
If this happened to be the first thread you took to reading BruceA and want to judge the entire forum based on that one interaction I'm not sure what anyone could do for you. It's almost like walking to someplace that provides all kinds of aid but you see a minor dispute at the front door before you even walk in and then dismiss everything else that may happen on the other side.