The same is true for WoD; the fluff for nWoD is just bad compared to the old one in many places, especially Mage, and butchering established fluff is the most surefire way of antagonizing your player base (look at the 4e version of Forgotten Realms, they pulled the Spellplague out of nowhere to restructure the setting and butchered it to include the new 4e races, and it's a mess. And people hate it.)
Actually the surest fire way was to tell the 'official' fan organization that they were no longer to support any role play from the previous edition. That started a firestorm right there with WoD and took them a while to backpedal on it, causing quite a bit of damage.