Since its founding, FFG has built a solid reputation for top tier customer service. Today, we present the next evolution of this industry-leading commitment.

Fantasy Flight Games is pleased to unveil the new Parts Request Service , an online resource designed to make your customer service experience quicker and more convenient than ever before! Delivering component replacement assistance unparalleled in the industry, the Parts Request Service minimizes your downtime and gets you back to playing your favorite FFG games.

We Hope You’ll Never Have To Use It

Although we sincerely hope you’ll never have to use it, the Parts Request Service lets you enjoy your FFG game collection with the peace of mind that it’s there if you need it. To submit a component request, simply enter your contact information into our brief online form along with the part or parts you need for any FFG games. You can even upload a photograph of your damaged parts to make your request as clear as possible.

Our customer service team will review your request, applying the same level of excellent personal attention FFG has become known for. You'll remain constantly informed, receiving email updates during the replacement process; you can even visit the Parts Request Service to get a quick and easy status update on your outstanding request!

Need to make a request? Access the Parts Request Service through the “More...” drop-down list at the top of the page. If you have questions about the process, please contact us at [email protected] .