Grim6 said:
That's a bit overstated, isn't it? The past three days have been the weekend. FFG is in Minnesota, and their offices probably won't be open for another hour or so since the problem was found (on Friday). You paid for something your will NEVER get? Really? Never is a long time…
I don't want to make excuses for FFG (they should have put out a quality product in the first place), but when I read overblown statements like these, it just makes me roll my eyes.
I've always had great response from FFG regarding customer service. If I've ever had any problems with a product, they've always more than happy to fix it, to include sending me missing game parts, etc. Yes, they are not a mega-corporation with 24 hr customer service. Shame on them. But aside from that sin, let's be a little reasonable, ok?
I have to agree with you. I have never had anything but stellar customer service from FFG.
I do find it sad how many people seem offended that small businesses have the nerve to operate 9-5 M-F and not be open on the weekend. I can't tell you how often I deal with customers who seem shocked that we would be closed on a Saturday.
There also seems to be a general lack of ability for people to understand that things take tme to do, everything isn't instantanious. The general process for troubleshooting an issue:
- A Distributor finds a problem
- Notifies manufacturer of the problem
- Find the problem
- Fix the problem
- Test the fix
- Send out the fix to the distributor
- Distributor tests the fix
- Distributor publishes the fix
- Distributor notifies those who have had problems that things are fixed
A problem found on a Friday isn't going to be fixed until Monday or Tuesday at the earliest. That's just they way things work.
