List away.
Christian
CEO
FFG
Ok , you wanted a well organized list , I will even put it through my word processor program .
1)
lets talk about your companies willingness to answer questions . Back around July of last year , I had a few simple questions about the product . I had seen it here on BGG , and the info on the FFG site didn’t answer the questions . So being naive , I thought I would email FFG . Using your email inquiry page I asked if the minis would always be plastic , or if your were going to do a mix of plastic and/or metal and/or resin , what scale the figures are , and would they always come base coated . 3 simple questions , none of which dealt with game mechanics , expansions , proprietary rights , or anything that should be a secret . About 2-3 weeks later , the response I got back was very curt , and said that its “against FFG policy “to answer such inquiries , and that the only source for the release of such information is on the official product page ( which even now , doesn’t answer any of those questions ) or on the FFG forums ( that you guys don’t participate on ) .
I sent the same questions to DUST GAMES , and got a friendly response back in about 48 hours .
Now since you guys don’t publicize the release dates of the products to the public . I had no idea when the game was going to come out . But i had a big idea . I wanted to run a charity release event here for a local food bank , and wanted to see if DM would be willing to support it with a model kit or something similar , and they responded back that they are not allowed to participate in any promotions , by contract , FFG is the sole promoter of the game , and they could not violate that . They went on to say that they thought it was a great idea , and would pass it on to you guys . Now I went ahead and sent an inquiry to you guys asking if you would be interested in supporting a charity event , and if you could give me any idea when the release would be , so that I could try to set something up and get other local sponsors . I even had my FLGS “Active Imagination” send an inquiry to FFG see if maybe they could get me help and info from you guys .
We never got an answer from FFG .
And I’m not the only one complaining about either not getting answers , or not getting them in less than 2-3 weeks time . it’s been a common complaint .
In fact , frequently asked questions are the reason FAQ’s are created , and a lot of new players have the same questions that repeat over and over in the forums . Go look at the FAQ sticky on the DT forums on the FFG website , its been up since December 16 of last year , says FFG is creating an FAQ , BUT the entire thread is other PLAYERS answering the questions , because FFG still hasn’t released an FAQ , and doesn’t participate on their own forums to answer those questions , so a lot devolve into arguments .
The fastest , best , source for answers is by contacting Dust models , since they will DEFINITELY get you an answer , usually in 48 hours or less .
2)
lets talk about those stat cards from DG that all the players want , but that you guys apparently don’t want them to release with their 1:48 model kits .
If the truth was just that those cards were from some beta test , as Arkangle has said , then there is no reason that DG couldn’t have made new updated cards to release with the models , since people want them . One of the issues people had when I did my demo week , was that they wanted to wait until there was a lot more stuff out for the game , because they wanted variety . DG adding in cards to their 1:48 kits would have helped sell the game , like forge world helps sell WH40K to the crowd that wants the larger heavier armor .
And I recall the announcement that DG put out saying stat cards would no longer be included , at the same time you guys issued a statement that those models would never be official , which sounded a little curt and uptight .
Since then , DG DID give stats to use for the barking dog , on their face book page . They told people to just use the stats for the pounder . People want stats for the barking dog , to use as a barking dog , not ANOTHER pounder .
So if you guys are not stopping DG from releasing stat cards with the 1:48 kits , then why wouldn’t they , it helps them sell models , and helps sell the game THEY INVENTED .
3)
lets talk about media promotions . Other than banner ads , and crappy looking ads in “Game Trade Magazine “ , all you have is the website . I and many others only happened onto this game , by coming across it here on BGG .
When I asked my FLGS manager about DT , he only knew it was some how related to the Dust board game . This is something a lot of other people have complained about as well , that FFG has failed to get the info and really pitch the game to game store owners . I am the sole reason my FLGS stocks DT , because I did what FFG should have done . GW on the other hand makes sure retailers have access to lots of information , and is willing to sit and make the sales pitch for their products .
If I click on those banner ads , they take me to your website , which has a product description , but still only a limited amount of info , and a picture of the product box . Go to DG site and look at a model kit , its got a limited product description , and several views of the actual model . Same thing if you go look at a figure or model kit on GW’s site NOT JUST A BOX . And if the info in the ad is not enough , you can call or email either company and get an answer , as opposed to emailing FFG and MAYBE getting an answer in 2-3 weeks .
As for the ads in GTM , most gamers I know don’t actually read or pick up GTM . Looking back at Rackham’s AT-43 , the first time I came across that was when I saw an ad in dungeon magazine . And I saw several ads after the first on other gamer magazines . Those ads had me looking it up on BGG , not stumbling across it on BGG .
Your painting contest , didn’t see mention of it anywhere but on the FFG website , asked my store about it , they had no idea . Now my FLGS had a big WH40K event this last Sunday , and I sat there and listened to what the organizer had to say . He doesn’t work for GW , he is just a local guy that is part of their network of community organizers , and he stood there detailing info for the event , and qualifiers and regional . He had the info , GW made sure he was aware of what whas going on , and used him to get the word out about the events and contests going on . To add to the promotional impact , GW would have also posed pics of the other entries , but I am forced to wonder if the lack of public promotion means there were only a few entries .
Community organizers and game stores can contact GW to get prize support for their events , GW is happy to do it . But anyone trying to set up an event for DT has to contend with maybe some day getting an answer , if FFG feels like it . And there have been complaints by other players about the issue of just getting game note kits for their venues to run FFG organized play events .
4)
lets talk about your DT line managers . Back when you were distributing AT-43 and your Mutant Chronicles line was yet to be released , you sent around demo teams , and one came to my FLGS , I over heard him talking about how chaotic the MC line was , because of rotating line mangers , and that the new one didn’t have a plan for it yet . I didn’t think much of it , but it definitely wasn’t looking good for MC .
Back in January , I was contacted by Anton about becoming part of the community program . He was promoted out of the position , and who ever was doing it after him was promoted out of that position , and god only knows how many people had the position before Anton . Looks a lot like what the demo guy was talking about for MC is what is going on with DT .
5)
lets talk about the community program . I was contacted in January about it , I had to follow up on it , because Anton was apparently to busy , and told me it was still on , but behind schedule . A month or so later , followed up again only to find out that Anton had been promoted out of the position , was asked to submit an article , after which we would discuss it again . Sent the article and waited some more . Eventually , after trying to follow up 2 more times with no response , I created my BGG blog where I post all the stuff that I had held onto for FFG .
Could be attributed to the whole email issue , could be you just don’t care , either way , it’s not helping your community program .
Now while some would point to [so] rices 2 articles , come to find out , you don’t even pay him for his work , he had to sign a contract saying he would not seek any compensation . Any other major game company would have at least sent him some product , since his efforts help sell yours . So I don’t see a lot of takers for your community program , when you don’t pay people to submit articles , and get ignored and blown off in the process . It very much sounds like you think you are doing him a favor , when he is in fact apparently doing YOU a favor ……since you don’t pay him .
Its one less promotion that could have been , and that other major companies successfully use to excite the people who buy their products .
6)
lets talk about gamers .
While there are some die hard exceptions to the rule , board gamers in general will buy a board game , and play in a limited number of times in the course of a month , because it is one board game among many in their collection . So they only need a small amount of support and interaction . Expansions are expected , but not for quite some time after the release of the last .
Miniatures gamers will play the same miniatures game , several times a week , every week , in many cases for years . They play the game so often that they run into questions regarding rules . The nature of their armies means they constantly want info on the next expansion , on the direction of the game , they want to see pictures of WIP , they want to a constant feed and attention from the company .
They are very different groups . While I have no doubt that FFG is good at dealing with the limited needs and wants of board gamers , you have not shown the ability to keep up with the demands and needs of minis gamers .
And to those that harp on DT being a board game , FFG has marketed it to minis gamers and pushed it in that direction from the start .
In fact that’s why you guys publish titles that are based on GW material , because GW knows that in order to keep their products on top and in the stores , they need to give that level of attention to the miniatures games , and other lesser titles are published by their subsidiaries , or outside companies like FFG .
FFG inability to deal with answering emails , the constant change in program leadership , the low level of media promotions , its all ok for board gamers , but not for the minis gamer crowd , if a game is to thrive .
7)
I have suggested many times since the initial release of the new points system that you wanted to push this game into being a WH40K jr.
The new skewed points system , and the holes it opens up , and now to find out that the guy doing your table top rules , only has one real rules set in the last 7 years , with 15 to 20 years working successfully on WH40K .
a lot of us got into this game because its not Wh40K , and a lot of people have said I must be wrong , but seriously , Andy Chambers ? How much more proof do people need ?
8)
you enacted the new points system with the claim of “overwhelming positive reception “ do you mean by the low number of people that attended your official events , like the regional event that had only 4 people show up ?
If you go by the BGG poll (which I still don’t think is really accurate ) , it was at about 40% in favor of the old points , that doesn’t sound like such an overwhelming positive reception when 4 out of 10 people responded that they like the old points .
The truth is , you did it , because you wanted to push the game into a traditional mini game direction like WH40K , regardless of what the players wanted .
that’s why there was never a poll , or any form of inquiry on FFG part as to how the customers felt .
You could have supported both systems , but you didn’t care what the customers thought and went your own way .
9)
the new points system is skewed . It doesn’t fix anything , and opens up holes for abuse that were not there before regarding artillery observer screens , and tank heavy armies .
To listen to Duncan Idaho over on dakkadakka , it was needed to 1) play larger games 2) protect tanks from those horribly over powered infantry , and 3) more accurately represent the differences between the squads . While FFGJeremy has said DI doesn’t work for you , he sure seems to know a lot of inside stuff , so gotta believe that the reasons he gives for the change , are the reasons he was given for the change .
1) I have played 50+point games , which is equivilant to 500+ of your points , so we canplay bigger games with the old points . The only thing larger about the games under the new points is the points number , which brings in close to being inline with games like WH40K that play games with 500+points worth of troops , it’s a cosmetic fix to appeal to WH40K players .
2) I have never heard anyone complain that tanks were just so weak that they needed to be protected from those over powered infantry .
3) the points system only takes into account one factor , and thus doesn’t represent the differences between the unit in average situations , and creates 2 big holes for abuse by allowing undercoated units to abuse a screening strategy , and allowing for more tank heavy armies (ala WH40K) .
10)
a years time has gone by since the initial release of the game , and FFG hasn’t fixed any of this , and as much as some may like to think its just me saying this , I get a lot of PM’s from people who agree and tell me to kepp going , but don’t want to deal with the other sides belittling themselves .
NOTICE: i dont call other people names , no matter how much I dissagree with them , but i get called names from time to time when the other side doesnt have facts/examples to back up their arguments . i havent belittled my opponents , even as they seek to belittle me .
oh , and since i deactivatedmy FFG account , could some one tell "Lotus" i love his work . i had a player point out his ulyseese walker , and i love it , made me work on something similar that will be in my blog in a couple weeks .