I just got home from the first night at the AH event, and I have to say that so far, my experience has been terrible.
The AH seminar was a lot of fun, and it was nice to bump into Kevin Wilson afterward and get to chat with him about the game, but when it came to the "schedule", both I and the friend I was with got shafted pretty hard.
When I saw that there was a posted schedule for events and open signups for each time slot, I assumed that the schedule actually meant something - that there would be games run at specific tables at the times listed. This was not the case at all. We turned down a couple of offers for a pickup game in order to make sure that we would be free and ready to start for our 2 Hours to Save the World game that was set for 10pm. As we waited for our scheduled game, we asked a couple of the event staff how the scoring should be reported or tracked. The most helpful answer we got was a half-assed answer of "Just tell the guy with the clipboard" (no event staff name, no helpful physical description, and there wasn't anyone with a clipboard anywhere in the room).
As 9:45 began to loom, we asked how we would know which table was ours, so that we could meet up with our fellow players who had signed up for the same event and time. The net result of our questioning was effectively "Just sit down somewhere and start playing". We looked around the room and saw that two tables were equipped with the expansions that we had signed up to play... and they were both occupied. The first table to open up wasn't free until 10:30. Nobody from the event staff came by to clear the previous group from the table, to set up the table for the new game, to introduce the modifications to the game for the event, or to check on the players (or lack thereof).
To top it off, all three of the other players scheduled to be at our table were off playing in other games, and there was no plan on the part of the event staff to ensure that this would not screw over the other players who were attending the event for which they had signed up. By 10:45, my friend and I had checked both rooms to see if anyone wanted to join us for the event that we should have been able to start roughly 45 minutes earlier, and with a net response of "no thanks", we just went home feeling like we'd wasted both our time and our money.
For an entrance fee of 25 dollars, I expect there to be some kind of commitment from the staff to doing some amount of work to ensure that the event schedule means something.
For an entrance fee of 25 dollars, I expect that an event that has been scheduled and signed up for will actually happen as scheduled - or at the very least be merged with another event table in order to make sure that the players are not just screwed.
For an entrance fee of 25 dollars, I expect to have events that I sign up for to be run with even a little bit of consideration for the schedule that has been set by the event coordinators.
At this point, I'm just going to consider the entrance fee that I paid as a chance to be drawn for the Mansions of Madness preview, and otherwise I'll be taking a cue from the event staff and just totally ignoring the "schedule". If the staff cannot be bothered to put some effort into having their scheduled events be run on time (or at all), then I just don't see any other option.
If I were to offer a suggestion to anyone from FFG who reads this (I'll re-format it a bit and add to it after the weekend is over and send off an email to them), I would make this item number one:
If you are going to charge an entrance fee for a weekend that has a schedule of games/events that attendees are supposed to sign up for, then you need to have people under your employ who are there to make sure that the events/games are run smoothly, cleanly, and on time.
, I'd be more than a little put-off, after spending >$500 in airfare/lodging to attend the event. Hope they read and heed the feedback, and with any luck others have contributed their comments and suggestions to the staff and those walking around with a clipboard...