I've been an active participant in these BoW forums for 3 months since I preordered and handed over money to buy this generally great game.

But your support is terrible! Maybe because there are too many people in Marketing and Games design and not enough people helping to clarify legitimate questions people have about the Rules we all paid good money to use?

For example, the Problems with the routing /fleeing mechanic thread has just had its 3 month birthday - nearly 30 posts and over 800 views - its the most active BoW thread by a long shot. Many of us have spent OUR time trying to resolve the fundamental issue in question ourselves and time and time again we beg for an clarification or FAQ to help resolve the problems in YOUR rules. To my knowledge there has been no hint of such an effort (forgive me if I've missed anything). I imagine this isn't the only example.

the support page has almost nothing on it - its a dismal burnt out Wildling hut.

Official Rulings and Clarifications is is a long frozen over Nights Watch camp with no additions for 2 months.

In terms of support we are lost waaaaay North of the Wall.

I hope i speak for many when i say this is not acceptable - surely I'm not the only customer of yours annoyed by this lack of follow through. if there is a better way we should raise rules questions i cant find it - this seems to be the only avenue.

C'mon guys - you are so close to being a truly great games company - why leave yourselves open to criticism on such a fundamental aspect of your business? so here's my advice for what its worth;

Keep your customers happy and loyal and they'll keep coming back for more.

And in my experience, pitifully lonely cries for help fall on deaf ears North of the Wall. So come on everybody - help keep this thread alive with your comments.

Wildlings!!! we can take this Wall if we shout loud enough!

You have my Sword!

First post on this particular forum.

Interesting that you consider the Fleeing "problem" requires response from FFG. The OP clearly does not like or agree with the rule, yet clearly understands the rule mechanics and is playing it properly. There is no problem to be resolved here, so why are you accusing them of poor customer service. What exactly do you expect? Them to come along and say "Sorry you don't like the Rules As Written; tough"?

You have the solution: you don't like it; write a house rule. (Don't expect others to honor that elsewhere however.)

Dale

various issues were raised. numerous people sought clarification on poor / vague rules wording. rules should be clear without needing to understand a systems 'heritage'. other related questions about retreating have also gone unanswered.

an official response is both warranted and good business sense. it is also a simple courtesy which can help resolve problems or the perception of problems - the solution to which may indeed be houserules.

I have to agree with Dale on this one. Page 22 shows an example of retreating in a blue box. Both text and visuals show an unharmed unit needing to retreat due to a flag result on the dice. Three (undamaged) mounted Lannister units are shown in all three example images retreating from four Stark infantry. The rules are what they are.

It is weird FFG doesn't have somebody doing the community management thing for such a new game.