2 minutes ago, Glucose98 said:

So you catch people abusing the system and your response is to punish the paying customers? This feels a bit like Electronic Arts and their DRM fiascoes of the past.

Here's to hoping that the sprue system will greatly reduce their missing parts issues. Legion was the first FFG game I purchased that had missing parts (a core set). My guess is it had to deal with their cutting and bagging of parts which is going to have a much shorter mean to time to failure.

I've had a few miscast sprues before from GW. Not nearly the same rate of issues as I've had with Legion, but still a possibility. And the sprues still have to be placed in the boxes, so still a chance there for mistakes.

1 hour ago, Jedirev said:

If I might posit an explanation: Give it a few months, but business headline "Private Equity firm PAI Partners seeks buyer for games publisher Asmodee."

Seems likely, they are shedding everything that impacts bottom line.

I agree this is likely.

1 hour ago, Caimheul1313 said:

I agree with you completely, my post was just to highlight that it isn't "easier" to prove a missing part than it is a missing sprue/miniature.

The markup SHOULD be sufficient to absorb the relatively minor losses of both replacing misspacks/miscasts and fraud. Even after paying licensing fees.

Plus it should be fairly obvious when someone starts abusing the system due to the shipping address showing up A LOT.

And I agree with YOU completely, it was just the most natural branch point for the conversation.

1 hour ago, Jedirev said:

If I might posit an explanation: Give it a few months, but business headline "Private Equity firm PAI Partners seeks buyer for games publisher Asmodee."

Seems likely, they are shedding everything that impacts bottom line.

As I've posted before: hopefully the next owner is interested in running a game company, and not just making money off flipping a game company.

14 minutes ago, Caimheul1313 said:

As I've posted before: hopefully the next owner is interested in running a game company, and not just making money off flipping a game company.

Ooh! Ooh! How about taking out debts to buy 51% of a game company, transferring the debt onto the game company, paying themselves all the money the company has in a huge quarterly bonus, then having the game company declare bankruptcy and liquidate? Only employees, customers, and the holders of the other 49% of the company might be annoyed. But it's just list optimization business.

On 2/23/2020 at 7:34 AM, syrath said:

a Dewback with the wrong base

The Dewbacle strikes back!

On 2/23/2020 at 2:01 AM, pbeccas said:

I am in real in trouble. I’ve bought one box of everything since day one. I’ve bought them from many different online retailers. So the figures I don’t need yet have never been opened. I’ve been lucky so far and never had a missing part. But I guess when I do find a problem, I’m screwed.

If you find you are missing parts, write them anyway. If they don't respond, or don't replace the parts, go public. Maybe I am just cranky, but no policy is an excuse to be stuck with a flawed product. In fact, that is my advice to anyone. If the game store or distribute will not fix your problem, then the new policy is not working and you need to contact the companies directly.

@allistorpreist It's certainly worth a shot, not like they can take MORE parts out of your kit.

Absolute worst case, conversion might be an option depending on what/how much is missing.

What we should do is unboxing videos of everything we buy and them spam Asmodee with the files when we get something mispacked.

Kinda hard to claim the customer is lying when there is literal video proof that says otherwise.

12 hours ago, Karnage1992 said:

What we should do is unboxing videos of everything we buy and them spam Asmodee with the files when we get something mispacked.

Kinda hard to claim the customer is lying when there is literal video proof that says otherwise.

Or both...

I'm not sure if maybe I just snuck through the cracks, but I contacted Asmodee about a missing movement tool and they sent a full set of replacements!

Sadly has happened in the past, it always happens that when a big company belongs to stockists the victims are their customers. I remember (old days XD) when I went to a Games Workshop store looking for a commissar that had a wonderful pose I really liked, but the pose I liked had no sword choice, only power glove. And of course I went to the store thinking I would have a solution. Of course, that kind employee I found asked me which power sword I liked most... the space marine or the Imperial guard version? after choosing my prefered weapon, he took a big sprue from the lower part of his desk, cut the chosen piece, and simply handed it to me. i paid the commissar, nothing more. Seems strange? Games workshop knew THAT was the way to sell minis... before the dark times...

It is sort of canon. Anyone know how the IA C3PO stacks up to R2? Got the crashed pod sealed at a convention and low and behold C3PO's head was not in the box (R2's head was loose in the box, rattling around.). Not sure how to proceed on this one, I suppose finding a custom 3d file? Trying to match that up though, kind of sucks.

16 minutes ago, nimuro said:

It is sort of canon. Anyone know how the IA C3PO stacks up to R2? Got the crashed pod sealed at a convention and low and behold C3PO's head was not in the box (R2's head was loose in the box, rattling around.). Not sure how to proceed on this one, I suppose finding a custom 3d file? Trying to match that up though, kind of sucks.

You could see if you or anyone you know has a spare B1 head to recreate Battle of Geonosis 3P0 😂

As for IA the figures are a bit smaller so his head would be a bit off.

54 minutes ago, nimuro said:

It is sort of canon. Anyone know how the IA C3PO stacks up to R2? Got the crashed pod sealed at a convention and low and behold C3PO's head was not in the box (R2's head was loose in the box, rattling around.). Not sure how to proceed on this one, I suppose finding a custom 3d file? Trying to match that up though, kind of sucks.

I think you should just raise a bunch of Cain via every email address and phone number you can find for any employee of Asmodee until you get a new 3PO head in the mail.

Rereading the faq makes it seem like I am not protected in this purchase. I will try an email, but am likely just to get the boiler plate response to that effect. I do love this game, but **** this stings a bit.

This would be the perfect image to tweet at Asmodee with.

Just call it "The future of Asmodee's replacement policy"

Yeah, I think the correct answer here is to light up their switchboard and mail server with complaints. Their mistake; they should fix it.

I had a saber tank that had sprue damaged fresh out of the box. Luckily for me, i was able to gently bend it back to where it needed to be and glue in place, *and* it was an internal section that I wouldnt have to fix with green stuff or get a replacement for. This is the only time I had an issue with ffg product, and it came after the change in policy. I personally dont understand why they made the policy change, its shortsighted. Upset customers are more likely to leave and they will tell *all* of their friends and family about the poor experience. Happy customers do the same, but in reverse. One of these policies grows your business better to make more money long term, and asmodee got the answer wrong on the test.

I mean, additionally, even if you follow the principle that happy customers are silent and unhappy customers are the only ones that complain... miniature games are so ridiculously high margin for the manufacturers that it rarely feels bad if they even have to spare $5 to process, ship, and produce the piece necessary for a complete experience.

1 hour ago, nimuro said:

I will try an email, but am likely just to get the boiler plate response to that effect.

If an email doesn't work, try 50 phonecalls.

16 minutes ago, bleachorange said:

One of these policies grows your business better to make more money long term, and asmodee got the answer wrong on the test.

GW does this stuff regularly, if you've closely followed them for a few decades. People don't stop buying, instead, they come up with elaborate justifications and defend them with tooth and nail.

1 hour ago, Glucose98 said:

This would be the perfect image to tweet at Asmodee with.

Just call it "The future of Asmodee's replacement policy"

And Geek & Sundry , and Boardgame Geek , and so on and so forth and what have you.

@bleachorange The reason for the change is likely very simple. Short term cuts to expenses (cutting down on Customer Service department, interactive games department, RPG department) at the same time as increasing profits (price increase on Legion and Marvel Crisis Protocol prices) are a way to improve the salability of a company.

The parent corporation is likely preparing to sell Asmodee. They only care about making the company look good on paper to another potential owner. It's in some ways sinilar to cleaning your house and quickly spackling the holes in the wall before putting your house on the market.

13 minutes ago, Caimheul1313 said:

@bleachorange The reason for the change is likely very simple. Short term cuts to expenses (cutting down on Customer Service department, interactive games department, RPG department) at the same time as increasing profits (price increase on Legion and Marvel Crisis Protocol prices) are a way to improve the salability of a company.

The parent corporation is likely preparing to sell Asmodee. They only care about making the company look good on paper to another potential owner. It's in some ways sinilar to cleaning your house and quickly spackling the holes in the wall before putting your house on the market.

Yeah, why wait for the new owners to take over, gut the company, and lay off hundreds of employees when Asmodee can do it to their own people? Call it appreciation for all their years of service.

I foresee customers submitting tons of replacement claims through the new system, just to spite Asmodee and make them bleed as much as possible.

9 minutes ago, Reavern said:

Yeah, why wait for the new owners to take over, gut the company, and lay off hundreds of employees when Asmodee can do it to their own people? Call it appreciation for all their years of service.

I foresee customers submitting tons of replacement claims through the new system, just to spite Asmodee and make them bleed as much as possible.

Not necessarily. The current owner bought the company in 2018, they are just now doing layoffs. Depends on what they new owners want to do, and how long term they view the investment. The current owner is the second private equity firm to own the company, the first did not seemingly engage in that sort of practice.

Improving the cost to profit ratio means they can potentially get a better price. It sucks for the employees and the customers, but those aren't the main concern to the owner.

3 minutes ago, Caimheul1313 said:

Not necessarily. The current owner bought the company in 2018, they are just now doing layoffs. Depends on what they new owners want to do, and how long term they view the investment. The current owner is the second private equity firm to own the company, the first did not seemingly engage in that sort of practice.

Improving the cost to profit ratio means they can potentially get a better price. It sucks for the employees and the customers, but those aren't the main concern to the owner.

So your point is that the Asmodee's owners don't care about making anything other than $$$. How noble. That really inspires brand loyalty in customers.