6 minutes ago, Caimheul1313 said:

@Derrault

The product not matching the box is a breach, by your own posting without citation, of the expressed warranty, which means by your posted text, the MANUFACTURER (ie Asmodee/FFG) is liable, and a retailer "MAY" service the warranty (note it does not say MUST). So according to you, Asmodee is ultimately liable for missing parts, not the retailer.

If it’s missing parts, it can’t function as a miniature, so that’s the implied warranty, which is the duty of the retailer.

Ultimately, yes, it all trickles back to Asmodee in that everyone is down chain of them, and whoever bought it direct would eventually seek relief from them; but as far as the player is concerned, it’s whoever actually sold them the item that has the duty to make it right, and if you’re buying from a game store, that’s who is on the hook to the consumer.

edit: How they (the retailer) make amends is open to options (repair, replace, refund), but if they can’t satisfactorily resolve the issue with the product, then they’d have to issue a refund. If they opted for the latter two options, they’d have to either eat the loss or pursue their own repair/replace/refund with whoever they’re buying from (a distributor, or FFG/Asmodee directly).

The relationship, and the obligations here are essentially the same.

11 minutes ago, Caimheul1313 said:

@Derrault

The product not matching the box is a breach, by your own posting without citation, of the expressed warranty, which means by your posted text, the MANUFACTURER (ie Asmodee/FFG) is liable, and a retailer "MAY" service the warranty (note it does not say MUST). So according to you, Asmodee is ultimately liable for missing parts, not the retailer.

Stop feeding the trolls trying to hijack the thread and get it locked. (I assume that is the intention by some in the thread.)

The goalposts have moved from "the rate of missing parts can't be that high" to "it's no real burden on the retailer or the consumer so deal" to "it's just like a refrigerator! See, this out of context Google search says it is!"

Eerily similar to how the T47 thread locked by someone asking for evidence then saying the evidence provided was insufficient.

1 minute ago, SoonerTed said:

Stop feeding the trolls trying to hijack the thread and get it locked. (I assume that is the intention by some in the thread.)

The goalposts have moved from "the rate of missing parts can't be that high" to "it's no real burden on the retailer or the consumer so deal" to "it's just like a refrigerator! See, this out of context Google search says it is!"

Same person got the T47 thread locked by asking for evidence then saying the evidence provided was insufficient.

I didn’t say anything about rates of missing parts, and you’re demonstrably wrong about the burden of responsibility on the retailer. If you have nothing else to add, feel free to stop posting.

14 minutes ago, Derrault said:

If it’s missing parts, it can’t function as a miniature, so that’s the implied warranty, which is the duty of the retailer.

Ultimately, yes, it all trickles back to Asmodee in that everyone is down chain of them, and whoever bought it direct would eventually seek relief from them; but as far as the player is concerned, it’s whoever actually sold them the item that has the duty to make it right, and if you’re buying from a game store, that’s who is on the hook to the consumer.

@Derrault

Directly from the UCC from https://www.law.cornell.edu/ucc/2/2-317 :

Quote

(c) Express warranties displace inconsistent implied warranties other than an implied warranty of fitness for a particular purpose.

Warranty of fitness direct from UCC:

Quote

Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods , there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose.

Emphasis mine. This covers in cases of being sold a similar product never intended for a given use, like 40k miniatures when you said you wanted to play Legion, and you trusted the seller to give you a product that was what you needed. The Legion box you were sold was, to the best of the retailers understanding since they don't have x-ray vision, a suitable good for your purpose.

Be sure to post the results of any eventual lawsuits you file.

1 hour ago, Derrault said:

If it’s missing parts, it can’t function as a miniature, so that’s the implied warranty, which is the duty of the retailer.

Ultimately, yes, it all trickles back to Asmodee in that everyone is down chain of them, and whoever bought it direct would eventually seek relief from them; but as far as the player is concerned, it’s whoever actually sold them the item that has the duty to make it right, and if you’re buying from a game store, that’s who is on the hook to the consumer.

edit: How they (the retailer) make amends is open to options (repair, replace, refund), but if they can’t satisfactorily resolve the issue with the product, then they’d have to issue a refund. If they opted for the latter two options, they’d have to either eat the loss or pursue their own repair/replace/refund with whoever they’re buying from (a distributor, or FFG/Asmodee directly).

The relationship, and the obligations here are essentially the same.

A missing arm doesn’t make it defective, it’s not the duty of the retailer at all, not in the US. Are you from a different country?

If this is a big deal for you then, as a consumer, you have the power to buy games from companies with customer service practices that are aligned more with your own requirements.

So thankfully I am really enjoying Blood Red Skies from Warlord Games, and Tanks from Gale Force Nine/Battleftont.

I really did appreciate the FFG policy in the past when I had a missing gear shift in the speeder kit (very small part, would have been annoying to have to return the whole kit to the LGS). Now, I have quite a nice collection of Legion and as I don't play competitively I don't need any more stuff. The lack of a Yoda and Old Ben figures at this stage of the game, plus pushing units from a EU/Disneyverse I have no interest in, added to this change of policy, makes future legion purchases less of a priority for my hobby money.

11 hours ago, Mokoshkana said:

Proxy the cards all you want, they don't mean much without the models. If they keep a tight reign on those, what's the problem?

For like the 3rd time, yeah I agree I don't use cards myself. I'm just stating general tournament rules that are set by tournament organizers. That's how it's written. I mean, if that's not your personal experience, please, do come forward and cite a single example. Portuguese Arena, Kult and Versus sponsored (with like 20€ prizes for 1st place) MTG, X-Wing, and Legion tournaments surely follow those rules. 3 unaffiliated stores BTW (and numerous others that have since closed, like Valhalla Store).

8 hours ago, qwertyuiop said:

Why should anyone buy extras now that they know the customer support isn't there? The Magic comparison has already been put to bed. Your scenario is dubious, but since we're dealing with sketchy logic

What scenario? It's not a scenario it's an enforced rule on every tournament I went to. It's something that's written in the official tournament guidebook as well. Like the above poster, if you have a different experience with tournaments, please do speak up about your experience.

6 hours ago, Caimheul1313 said:

@Derrault

Directly from the UCC from https://www.law.cornell.edu/ucc/2/2-317 :

Warranty of fitness direct from UCC:

Emphasis mine. This covers in cases of being sold a similar product never intended for a given use, like 40k miniatures when you said you wanted to play Legion, and you trusted the seller to give you a product that was what you needed. The Legion box you were sold was, to the best of the retailers understanding since they don't have x-ray vision, a suitable good for your purpose.

Be sure to post the results of any eventual lawsuits you file.

Yes, but read the whole section; they’re cumulative unless one of the three exceptions take hold. And, more importantly, an express warranty is a written warranty, or one with technical specifications. Do you see a written warranty on your unopened package? If not, the fallback is the implied warranty. Ie when buying a package of miniatures, the expectation is that one receives those.

Absent a conflict, Fitness takes hold here, as regards missing cards or parts.

@NeverTellMeTheOdds I don’t know where you got the idea it doesn’t apply. If you’re missing parts the miniature may not be able to be assembled; or it alters the profile of the finished object, which has tangible game effects (changing how it can be targeted by opposing units), on in the case of a missing card, it prohibits use in tournament play. If you sell someone an object, and purport that it will do X, but it can’t do X, you’re the one in breach to that seller, it doesn’t matter who manufactured, or sold it to you (although you certainly could seek relief from them).

I will be opening all Legion purchases right in front of a FLGS employee and making them inventory the box with me. If this is unacceptable to them I won't be purchasing.

I will also be purchasing far less Legion stuff. This just became the "tie breaker" if I've narrowed down my choices and am left agonizing between Legion and something else.

Random Legion heroes won't meet my "impulse purchase" standards anymore.

This is a bad policy. Its defenders probably think it's cool when GW pulls this type of Office Space garbarge too.

The cultural norm, as per Monopoly, Battleship, and RISK , is for the manufacturer to make good on missing parts. If SW:L doesn't meet the minimum act of decency as defined by the cultural norm, that makes them uncool in my book.

20 minutes ago, TauntaunScout said:

I will also be purchasing far less Legion stuff. This just became the "tie breaker" if I've narrowed down my choices and am left agonizing between Legion and something else.

Random Legion heroes won't meet my "impulse purchase" standards anymore.

I am hoping the hard plastic ones coming will be “safer”. I do really want Cassian as a sniper platform, and Padme for the republic.

6 hours ago, Empire On Ice said:

Now, I have quite a nice collection of Legion and as I don't play competitively I don't need any more stuff. The lack of a Yoda and Old Ben figures at this stage of the game, plus pushing units from a EU/Disneyverse I have no interest in, added to this change of policy, makes future legion purchases less of a priority for my hobby money.

I feel largely the same way: I don’t play competitively and am so far behind competitively I have no desire to change that. I have most of the things I want (of released content). The stuff I’m most excited for is unreleased Republic content.

This policy has me deciding to skip on the stormtrooper and rebel trooper upgrades because I don’t want to risk being out something important (I picked up one copy of the P1 upgrade). I’m not going back and “someday” picking up that landspeeder I was eyeing either.

For now, I’m sticking to only legion packs with sprues because they should, in theory, have a much lower chance of failure barring missing an entire sprue sheet or something awful.

1 hour ago, Derrault said:

Yes, but read the whole section; they’re cumulative unless one of the three exceptions take hold. And, more importantly, an express warranty is a written warranty, or one with technical specifications. Do you see a written warranty on your unopened package? If not, the fallback is the implied warranty. Ie when buying a package of miniatures, the expectation is that one receives those.

Absent a conflict, Fitness takes hold here, as regards missing cards or parts.

Express warranties do not need to be written or a technical specification, I have no idea where you are getting that from:

Quote

(b) Any description of the goods which is made part of the basis of the bargain creates an express warranty that the goods shall conform to the description.

And per your own citation:

8 hours ago, Derrault said:

Express Warranties

An express warranty can be created in one of three ways:

Through a representation of fact relating to the product made by the seller of the product to the purchaser

Through a description of the product

Through a model or sample

An express warranty can be words spoken during a negotiation for purchase, statements made in a sales contract, an earlier purchase of the same kind of product, claims made in tags attached to the product, or claims made in marketing campaigns. If the product fails to meet the level of quality and reliability represented in the express warranty, the manufacturer will fix or replace the product for no additional charge. If the product was purchased from an authorized dealer, the retailer may service the warranty.

If a manufacturer, or someone else who is obligated under the warranty, fails to remedy a defect after a reasonable number of repair attempts, generally the manufacturer must either refund the purchase price or replace the product.

This means the images on the box are an express warranty by FFG/Asmodee as to the contents of the box, not by your FLGS.

And once again I cite the exact text on "Fitness of purpose" emphasis is again mine

Quote

§ 2-315. Implied Warranty: Fitness for Particular Purpose.

Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyer is relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose.

Are you relying on the seller's skills or judgement to select the item you buy? Or are you instead basing your purchase on the explicit warranty made by the images that FFG placed on the box? This is an important legal distinction, since the two clauses are joined with the word " AND " not the word " OR ."

Quote

@NeverTellMeTheOdds I don’t know where you got the idea it doesn’t apply. If you’re missing parts the miniature may not be able to be assembled; or it alters the profile of the finished object, which has tangible game effects (changing how it can be targeted by opposing units), on in the case of a missing card, it prohibits use in tournament play. If you sell someone an object, and purport that it will do X, but it can’t do X, you’re the one in breach to that seller, it doesn’t matter who manufactured, or sold it to you (although you certainly could seek relief from them).

At what point did the store promise you the what the kit would do? That sounds like an Express Warranty to me... The packaging may be making such a claim, but I highly doubt the clerk said any such thing to you.

As an aside, when the LoS changes that Alex Davy mentioned are released, the exact profile of the miniature may no longer matter.

Regardless of any of this, our own amateur interpretations of the law mean between diddly and squat in a court of law, or else lawyers wouldn't be necessary. If you feel this strongly about it should you find yourself unable to return a toy, then by all means hire a lawyer and spend likely hours of your time in legal proceedings. Be sure to post the results of your suit.

I've used as much time as I care to to discuss the <sarcasm> important legal matters impacting every facet of my life</sarcasm> in regards to Asmodee's policy change about toys and games.

Suffice to say, I think the new policy is not in line with industry standards, and is incredibly short sighted, provably costing the company some small number of sales by people who have purchased items that were missing parts.

@Caimheul1313
"Express warranties do not need to be written or a technical specification, I have no idea where you are getting that from:"

From this (they can be verbal, but it's extremely unlikely that Asmodee made one to you as part of your purchase of any given item from a retailer):
https://consumer.findlaw.com/consumer-transactions/what-are-express-and-implied-warranties.html
Most consumer purchases are covered by a warranty, even when it is not explicitly stated as such. The two main types are express and implied warranties. An express warranty is one that is clearly stated (or "expressed") either verbally or in writing, while an implied warranty automatically covers most consumer goods valued over a certain amount, but only provides a base level of protection for consumers.

Express Warranties
An express warranty can take several different forms, whether spoken or written, and is basically a guarantee that the product will meet a certain level of quality and reliability. If the product fails in this regard, the manufacturer will fix or replace the product for no additional charge. Many such warranties are printed on a product's packaging or made available as an option.

A verbal express warranty may be as simple as a car dealer telling a customer, "I guarantee that this engine will last another 100,000 miles." If the car fails to live up to this claim, the buyer may take it up with the seller (although proving the existence of a verbal warranty is very difficult).

Other warranties may be expressed in writing but do not necessarily look like traditional warranties. For example, a light bulb manufacturer prints the words "lasts 15,000 hours" on its packaging. The words "guaranteed" or "warranty" do not appear, but this claim nevertheless is an express warranty.

Implied Warranties
Most consumer purchases are covered by an implied warranty of merchantability, which means it is guaranteed to work as claimed. For instance, a vacuum cleaner that does not create enough suction to clean an average floor is in breach of the implied warranty of merchantability. Federal law defines "merchantable" by the following criteria:

They must conform to the standards of the trade as applicable to the contract for sale.
They must be fit for the purposes such goods are ordinarily used, even if the buyer ordered them for use otherwise.
They must be uniform as to quality and quantity, within tolerances of the contract for sale.
They must be packaged and labeled per the contract for sale.
They must meet the specifications on the package labels, even if not so specified by the contract for sale.
Even used goods are covered, although some states allow retailers of either used or new goods to invalidate the implied warranty by stating "sold as is."

Products guaranteed for a different purpose than what the manufacturer explicitly intended come with an implied warranty of fitness. For example, if a shoe salesperson sells you a pair of high heels for running -- assuming you've made it clear that you want shoes for running -- then your purchase is covered under an implied warranty of fitness.

/endfindlaw excerpt.

If you happen to trust Cornell law as a sourcing mechanism more, it's in agreement on the concept of merchantability.
https://www.law.cornell.edu/ucc/2/2-314
§ 2-314. Implied Warranty: Merchantability; Usage of Trade.
(1) Unless excluded or modified (Section 2-316), a warranty that the goods shall be merchantable is implied in a contract for their sale if the seller is a merchantwith respect to goods of that kind. Under this section the serving for value of food or drink to be consumed either on the premises or elsewhere is a sale.

(2) Goodsto be merchantable must be at least such as

(a) pass without objection in the trade under the contractdescription; and
(b) in the case of fungible goods, are of fair average quality within the description; and
(c) are fit for the ordinary purposes for which such goodsare used; and
(d) run, within the variations permitted by the agreement, of even kind, quality and quantity within each unit and among all units involved; and
(e) are adequately contained, packaged, and labeled as the agreementmay require; and
(f) conform to the promise or affirmations of fact made on the container or label if any.
(3) Unless excluded or modified (Section 2-316) other implied warranties may arise from course of dealing or usage of trade.

/endcornell excerpt.

@Caimheul1313
"This means the images on the box are an express warranty by FFG/Asmodee as to the contents of the box, not by your FLGS."

I'd argue that "(d) run, within the variations permitted by the agreement, of even kind, quality and quantity within each unit and among all units involved; and
(e) are adequately contained, packaged, and labeled as the agreementmay require; and
(f) conform to the promise or affirmations of fact made on the container or label if any." make this fall within implied warranty, not express for the purposes of damaged goods. (i.e. a part is missing, warped, whatever).

As with the example of the vacuum that fails to suck properly, a miniature that fails to assemble properly is not working as implied. Failing to match up to the packaging is expressly (pun intended) part of the implied warranty for merchantability.

@Caimheul1313
"At what point did the store promise you the what the kit would do? That sounds like an Express Warranty to me... The packaging may be making such a claim, but I highly doubt the clerk said any such thing to you.

As an aside, when the LoS changes that Alex Davy mentioned are released, the exact profile of the miniature may no longer matter."

I'm focused on the most basic flaw involved here, the store doesn't have to make any verbal or written claims, just a bill of sale. The sale is for product X, if you don't get a usable product X, then it's not meeting the merchantable standard. (A vacuum is assumed to suck, if it fails at that, it wasn't merchantable).

@Caimheul1313
"Regardless of any of this, our own amateur interpretations of the law mean between diddly and squat in a court of law, or else lawyers wouldn't be necessary. If you feel this strongly about it should you find yourself unable to return a toy, then by all means hire a lawyer and spend likely hours of your time in legal proceedings. Be sure to post the results of your suit."

I mean, I try my best to avoid putting myself in such a situation in the first place. But the question was more about, who's responsible, not if anyone has tested this yet. That being said, if you want we can do a case review.
https://www.animallaw.info/case/dempsey-v-rosenthal
https://law.justia.com/cases/california/court-of-appeal/3d/46/11.html

Here's even an example of where the implied warranties were considered properly waived (in a written contract)
https://www.mied.uscourts.gov/PDFFIles/04-73710AC.pdf

@Caimheul1313
"I've used as much time as I care to to discuss the <sarcasm> important legal matters impacting every facet of my life</sarcasm> in regards to Asmodee's policy change about toys and games.

Suffice to say, I think the new policy is not in line with industry standards, and is incredibly short sighted, provably costing the company some small number of sales by people who have purchased items that were missing parts."

Sure, I agree that it's probably unwise from a customer relations pov, but that's neither here nor there. This whole lengthy discussion came in because @SoonerTed made the ludicrous claim that a retail store could refuse to accept returns if an item turned out to be incomplete/damaged on opening.

I have been saving a BUNCH of Legion products over the last few months. I haven't made time to work on them, let alone open them as I recently moved, have no time to myself with work, taking care of my mother whom is falling more and more ill with her mental health thanks to her dementia, and preparing for my wedding. I was going to spoil myself after my marriage in late March and begin assembling the pieces, but now I am thinking I should consider opening them before that. I wanted to make my own Legion channel in time where I showed off unboxings, how to paint, etc, but this worries me that if I do begin, that FFG will not even help me in case something does end up missing. I have purchased more since the beginning of the year as well that isn't in this picture. I also got Krennic earlier today.

6 hours ago, Shadowshand said:

I have been saving a BUNCH of Legion products over the last few months. I haven't made time to work on them, let alone open them as I recently moved, have no time to myself with work, taking care of my mother whom is falling more and more ill with her mental health thanks to her dementia, and preparing for my wedding. I was going to spoil myself after my marriage in late March and begin assembling the pieces, but now I am thinking I should consider opening them before that. I wanted to make my own Legion channel in time where I showed off unboxings, how to paint, etc, but this worries me that if I do begin, that FFG will not even help me in case something does end up missing. I have purchased more since the beginning of the year as well that isn't in this picture. I also got Krennic earlier today.

Unbox them on Yourtubes and publicly shame FFG for any missing pieces.

I use to open every ffg product after I receive it. Even the ones I have no plan to paint during the year. I got missing parts on Imperial Assault as well. Better to handle that as soon as you can and when you still have contact with the shop

So, this isn't the worst thing in the world, it may not even be completely unreasonable. But it is a couple of companies (FFG and AMG in particular) going from great customer service to, well not great. So today, literally this very day, instead of posting some silly thing about the clone armies I am facing now having their emperor turn on them, I was posting about how I had to drive back to the game store because I was missing a part. It doesn't mean I will never by from Asmodee again, they buy some good companies. It does mean, as tauntaunscout pointed out, my bar for purchase has changed. Shore troopers, rebel vets, and the upgrades packs just got bumped. I will probably still grab inferno squad, maybe commando droids. But I think I just gave up on the B2s. Maybe if it took me longer to run afoul of the policy I would be more laid back, but 3 days after I heard about it it happened, and it left me raw. In the grand scheme of things, maybe the number of us who run afoul of this policy aren't enough to matter, but it sucks, I don't like it and I have said so. YMMV

Talked to my LGS today, and they said they need to talk to their sales rep on Monday, but it sounds like if it’s out of stock at the warehouse that you’re just SOL on a replacement. I don’t think they’re planning on giving refunds either, because they won’t get a replacement for it if it’s out of stock. That last part is not certain and is the reason they need to talk to the rep, but that’s the way they think works. If true I’m not sure if I’ll keep buying new stuff when it first comes out.

This change in customer service quality suck big time, although living in Australia I may have dodged a bullet with this change as it explicitly targets US purchases. I honestly have no idea what part replacement is like internationally yet. So far every box I have opened has been packed correctly but eventually EVERYONE runs across something that isn't right and knowing that a company will fix their mistakes can often encourage more impulse buying and larger collections.
This policy change is a step in the wrong direction and it will have an effect on the community, their sales and their rep. How big of an effect depends on just how bad the miss-pack rate is with their products.

GW currently has a wonderful policy regarding missing pieces. Simply email them and provide a receipt or similar and they generally send out the entire sprue the missing piece was attached to, at their cost. Purchased 3 of the Soul Wars boxes on release and all 3 were miss-packed, GW sent replacement sprues. I mention this because GW and their policy has been brought up a couple times.


It was mentioned earlier that if your FLGS doesn't offer refunds/returns then you should buy elsewhere, that's fine if you don't ever go to your FLGS for anything else, sure change where you buy from. But not everyone is going to do that. Maybe that store hosts your dnd group or puts events on, frequenting a store and not purchasing their stock pretty much makes you a part time squatter imo. Local stores should always be supported unless they are actively making it hard to justify supporting them. I have been gaming since around '06 and during that entire time I have only lived in a place with an FLGS for about 2 years. I have to travel for 2+ hrs to actually see a store but pretty much all of them are wonderful so I make sure I support them, every time I visit.

3 hours ago, Karnage1992 said:

GW currently has a wonderful policy regarding missing pieces. Simply email them and provide a receipt or similar and they generally send out the entire sprue the missing piece was attached to, at their cost. Purchased 3 of the Soul Wars boxes on release and all 3 were miss-packed, GW sent replacement sprues. I mention this because GW and their policy has been brought up a couple times.


It was mentioned earlier that if your FLGS doesn't offer refunds/returns then you should buy elsewhere, that's fine if you don't ever go to your FLGS for anything else, sure change where you buy from. But not everyone is going to do that. Maybe that store hosts your dnd group or puts events on, frequenting a store and not purchasing their stock pretty much makes you a part time squatter imo. Local stores should always be supported unless they are actively making it hard to justify supporting them. I have been gaming since around '06 and during that entire time I have only lived in a place with an FLGS for about 2 years. I have to travel for 2+ hrs to actually see a store but pretty much all of them are wonderful so I make sure I support them, every time I visit.

If Asmodee had changed it to provide proof of purchase / receipt, I could live with that as compromise. It still hurts folks who didn’t plan ahead and had unopened stock on hand because they buy faster than they build, but at least they’d ship stuff to fix their mistake instead of pawning it off on the LGS.

As for my LGS, I play xwing there. I buy my xwing there. I even preorder the new shinies for xwing through them. I’ve been inconsistent with my legion because the LGS doesn’t have great inventory of it (I still have never seen Rex there). I have no clue what their return policy is, but I’d honestly rather not find out: I’m not going to buy a risky item there and then subject them to that burden. I’ll either not take the risk, or I’ll put the risk on someone who can afford to eat it like amazon.

The LGS will survive my not purchasing a random unit there. I don’t buy much legion.

LGS will continue to see my xwing funding because I haven’t had a problem in those packs with missing content. It’s not like the packaging guys have to count arms + bits for them.

3 minutes ago, ScummyRebel said:

As for my LGS, I play xwing there. I buy my xwing there. I even preorder the new shinies for xwing through them. I’ve been inconsistent with my legion because the LGS doesn’t have great inventory of it (I still have never seen Rex there). I have no clue what their return policy is, but I’d honestly rather not find out: I’m not going to buy a risky item there and then subject them to that burden. I’ll either not take the risk, or I’ll put the risk on someone who can afford to eat it like amazon.

ScummyRebel I was just talking about supporting your local in general, not specifically for Legion.
Sometimes a store just doesn't sell something or stock is poor, buying from somewhere else is fine. It's the people that attend every week for X game but then fail to purchase products anything beyond snacks that contribute to stores closing.

So this new policy requires that the distributor has the stock for replacement? Oh great, not many distributors here and the largest one (who holds all the exclusive deals) is pretty **** poor to deal with (they also sell wholesale themselves.)

This whole thing is a bummer. I was just getting into buying some Legion stuff, even if technically it's not for playing the Legion game. Tomorrow I was planning on buying a box of Clone Troopers from my LGS, but they only have a single box and the other store in the city has none. So I'd have to go through them in my car before I leave to make sure everything is there, with my fingers crossed the whole time?

Maybe it's better to buy from Amazon, where theoretically there's lots of stock and the return policy works well. Which certainly is a nasty thing for my LGS.

5 hours ago, AegisGrimm said:

This whole thing is a bummer. I was just getting into buying some Legion stuff, even if technically it's not for playing the Legion game. Tomorrow I was planning on buying a box of Clone Troopers from my LGS, but they only have a single box and the other store in the city has none. So I'd have to go through them in my car before I leave to make sure everything is there, with my fingers crossed the whole time?

Maybe it's better to buy from Amazon, where theoretically there's lots of stock and the return policy works well. Which certainly is a nasty thing for my LGS.

You could mention in the store this new policy, and ask if they'd be against opening in front of them to check you have everything, and only then pay. I certainly wouldn't buy something without any decent warranty (spoilt European consumer though).

1 minute ago, CyberClaw said:

You could mention in the store this new policy, and ask if they'd be against opening in front of them to check you have everything, and only then pay. I certainly wouldn't buy something without any decent warranty (spoilt European consumer though).

It’s the same in the US, implied warranty covers it; they can’t sell you a broken item and not replace it.

3 minutes ago, Derrault said:

It’s the same in the US, implied warranty covers it; they can’t sell you a broken item and not replace it.

Sure but apparently there is no standards procedure. I get it that eventually it gets fixed, but by whom, when or how seems like the wild west. I've seen a few posts about people waiting months for replies.

In Europe both the store and the manufacturer need to replace a item. It's up to the consumer to choose who they contact, and the problem needs to be solved in a reasonable time.

So, stores that refuse to help and point to manufacturers, or manufacturers that say the process goes through the store now, both are illegal.

On 2/22/2020 at 12:44 AM, TauntaunScout said:

I will also be purchasing far less Legion stuff. This just became the "tie breaker" if I've narrowed down my choices and am left agonizing between Legion and something else.

I thought you were done buying legion after you got your tauntauns. 🤣