1 hour ago, lologrelol said:

I thought you were done buying legion after you got your tauntauns. 🤣

I still need a Hoth commander.

I also have dewbackian plans.

And I want an army of mercs.

29 minutes ago, TauntaunScout said:

I still need a Hoth commander.

Doesn't the model for Cassian work well for a generic Hoth commander with that Parka?

If you bought some of the newest releases, they weren’t on the parts replacement (I had an issue with a crisis protocol mini). Didn’t realize I needed my receipt or giving back the whole expansion, since this wasn’t in effect yet. Guess there’s nothing I can do now.

10 hours ago, thepopemobile100 said:

Doesn't the model for Cassian work well for a generic Hoth commander with that Parka?

Yeah and one of these days I'll get around to buying him. My Legion motivation has been low lately.

7 hours ago, NeverTellMeTheOdds said:

If you bought some of the newest releases, they weren’t on the parts replacement (I had an issue with a crisis protocol mini). Didn’t realize I needed my receipt or giving back the whole expansion, since this wasn’t in effect yet. Guess there’s nothing I can do now.

If you didn’t buy in cash, your card statement should have a vendor ID number.

18 hours ago, CyberClaw said:

Sure but apparently there is no standards procedure. I get it that eventually it gets fixed, but by whom, when or how seems like the wild west. I've seen a few posts about people waiting months for replies.

In Europe both the store and the manufacturer need to replace a item. It's up to the consumer to choose who they contact, and the problem needs to be solved in a reasonable time.

So, stores that refuse to help and point to manufacturers, or manufacturers that say the process goes through the store now, both are illegal.

Leaving aside speculation on actual laws, in the US at least, such enforcement is handled by civil suits, not the police. So if a store, distributor, or manufacturer says "no," the only recourse is to take them to small claims court, and maybe complain to the Better Business Bureau, which has no actual power.

4 hours ago, Derrault said:

If you didn’t buy in cash, your card statement should have a vendor ID number.

I already assembled and painted one of the minis from the expansion, I’m not sending that one back with the one that’s messed up... the parts replacement at the time said “if the product is new give it some time and it will be up soon” or something to that effect. Week later we get this.

Also, if the policy fails you contact the company. A bad policy you do not control is no reason to be stuck with an incomplete product. Make noise if you get something bad.