Another way to ask questions to FFG

By Kyle Ren, in X-Wing

hey everyone, just a heads up, the Discord Server ( https://tinyurl.com/xwing-2e ) has just been granted a medium through which to ask questions of the FFG Officials on the server. As a rule, we've been telling people not to @ them because it would just become impossible for them to keep up, so instead we set up a voting board for questions. They'll be answering around 10 questions per week at a maximum, which the mods will be bundling up and sending to them.

For rules questions please continue to use the official route - https://www.fantasyflightgames.com/en/contact/rules/ .

One last thing, there are questions that they can't really answer, but it never hurts to ask. Broad categories that they typically cannot answer are:

  • Information about future, unannounced products
  • Questions that get too far into our licensing relationship with Lucasfilm (typically leading questions that imply fault or blame on one side or the other)
  • Questions that get into Asmodee business decisions
1 minute ago, Kieransi said:
  • Information about future, unannounced products
  • <snip>
  • Questions that get into Asmodee business decisions

Welp, these two lock out anything I have to ask.

1 minute ago, Hiemfire said:

Welp, these two lock out anything I have to ask.

yeah sadly I think these are the rules just about anywhere. We can still ask questions about Organized Play though, for example. And product release timelines. And lots of other things. Just not the "big" questions.

Why in the *** do we all need to go to a server with the secret hand shake when FFG has a forum right here????

15 minutes ago, Darth Meanie said:

Why in the f*ck do we all need to go to a server with the secret hand shake when FFG has a forum right here????

I am right there with you.
There are a ton of game stores in the region I live and almost none post tourney info in organized play forum opting for regional FB groups, but even that is spotty and they will just use their own FB groups.

A week ago some official info was officially release on a different platform and only referenced on these forums because players did so.

FFG should be incentivizing use of THIS forum, not promoting all these other venues with special info and back channel conversations.

it is sort of a precedent that has been set. I personally don't like using Facebook but it's where most prize announcements come from, and I don't have twitter so I have to trust people to pass along rules interpretations from there to me. I will try to repost this stuff here when I have time, but yeah, it's strange either way

FFG really like to spread out information across as many sources as possible. If you want to be up to date on the state of the game, you need to keep track of each of the following:

Each of these sources contains information not available in any other, and the resulting communication strategy is rather disappointing. Tagging @FFGMatt in the hope that this feedback is seen by someone at FFG.

Note: I'm not including "screenshots of facebook messenger conversations" or "reply emails from the rules query page " because these are both very rare, and I think in at least one case a facebook message was later contradicted by an FAQ update.

@Kieransi it would be helpful if you (or someone) reposted FFG responses to a thread (perhaps a pinned thread) in this forum

1 hour ago, gadwag said:

@Kieransi it would be helpful if you (or someone) reposted FFG responses to a thread (perhaps a pinned thread) in this forum

Seconded. Doesn't need to be pinned. We have too many pins, and they don't sort into categories.

Modern forum management is apparently an art form.

3 minutes ago, Blail Blerg said:

Seconded. Doesn't need to be pinned. We have too many pins, and they don't sort into categories.

Modern forum management is apparently an art form.

Well, someone should probably unpin MajorJuggler's "Index of Useful Links" thread, since it's first edition and we have a second edition index. We could probably just link the discord answers thread from the index of useful links, though

I don't mind FFG engaging with the playerbase in the places the playerbase congregate.

It is getting a little silly that I need to try and keep track of a dozen sources to find out what is going on in the game. By all means, communicate everywhere, but have a central location (ideally, a forum thread similar to the rulings thread) where all their announcements can be listed/searched/viewed.

I dont know if its rare that something like this didnt make it to the news frontpage, not that much for not seeing here at the forums, but agree that could be super useful. I mean, now that costumers-publishers share a lot of venues its normal for some to see a change in a production timeline as something that compromises the playerbase, fortunately, its is not that (at least not in this case and also rare when it happens otherwise). I know bout other companies that had slides of some sort and, in the world of crowd funding and design quality at massive production also happens and perhaps more often, we all know this may happen at some point; lets not forget the turbulences in global commerce, blah, blah, blah... Whatever medium it may came from is fine but it has to be official, official doesnt takes away its proportions and gives an opportunity for a manner of hanlding it. The more direct from the source, the more efficent for audiences. Fos us, playerbase, not having like proposed-announced, its odd but, again, doesnt compromise the game in any of its stages but deliverance. Id be honest id feel like a stormtrooper just sayed to me -nothing to see here, move over- and wishing for a piece of the story behind this event its not what makes x-wing great for me. However a miscomunication will always cause controversies. Anyway, I agree that direct resolution its has to be followed by official comms,... A friday article, with funny title, consitent info and a typo or two, works well for me anyday tho.

every time FFG does something cool for a part of the playerbase, why is the feedback always "stop doing it unless I get it too"?

4 hours ago, svelok said:

every time FFG does something cool for a part of the playerbase, why is the feedback always "stop doing it unless I get it too"?

Because favoritism is for grandparents, greasy politicians, and mean teenage girls.

FFG should be working to create a gaming community that has a level playing field, both in how the game plays and how it treats it's customers . It SHOULD NOT be sorting us into "those who attend tournaments," "those who play Epic," or "those who go to this very unofficial news feed."

Several things that were very bad about the 1.0 days in terms of community was that there was {a}, basically no communication from above at all, {b} there was a secret cabal of high-level players and podcasters that had exclusive access to the design team in a way that was impossible for everyone else, and {c} one of these illuminati was actually able to affect the game by designing a component of it.*

The days of 2.0 seemed to be moving away from that into better lines of communication. This is a move backwards because:

6 hours ago, AceDogbert said:

I don't mind FFG engaging with the playerbase in the places the playerbase congregate.

It is getting a little silly that I need to try and keep track of a dozen sources to find out what is going on in the game. By all means, communicate everywhere, but have a central location (ideally, a forum thread similar to the rulings thread) where all their announcements can be listed/searched/viewed.

And a Q&A level interaction with the player base should definitely be found in an OFFICIAL LOCATION, ergo, these boards.

As it is, folks are already asking for all that info to be cut-and-pasted here, so why not just have it here in the first place?

*Which I thought was cool and the ultimate reward for being a top player.

Edited by Darth Meanie

FFG: “Lets have a couple employees interact with players in the community in a not so official capacity, that way we don’t seem so distant from them”

Players:”Reeee, we want you to communicate, but you’re doing it wrong”

8 minutes ago, Darth Meanie said:

Because favoritism is for grandparents, greasy politicians, and mean teenage girls.

FFG should be working to create a gaming community that has a level playing field, both in how the game plays and how it treats it's customers . It SHOULD NOT be sorting us into "those who attend tournaments," "those who play Epic," or "those who go to this very unofficial news feed."

That’s a rather gross misrepresentation of what FFG is doing. They aren’t sorting people into different categories, we’re doing that all on our lonesome. As I recall, you have been proudly proclaiming yourself a casual player for years, and making disparaging remarks about tournament players.

Now, because someone got something for putting in time and effort you didn’t, you complain that FFG is showing favoritism. You have created the conflict of “haves and have-nots” in your own head that is not from FFG.

Ahem...

So, as I don’t have Facebook or twitter but do have discord, I’ll be joining... mostly lurking though.

1 hour ago, SabineKey said:

You have created the conflict of “haves and have-nots” in your own head that is not from FFG.

And when many people agree with my POV, you consistently single me out as the lone wolf of dissent, and garner likes from a consistent group of admirers by using a tired catch-phrase.

Everyone has access to that forum, I assume, so there are no haves and have nots.

But if the IRS is going to post tax info, I don't expect to have to look on the New York Public Library website.

If the CDC is going to give an alert, I would hope it's not thru a doctor's blog.

If the US Meteorological service is issuing a weather report, I don't expect Cleveland to look at Chicago's forecast and repost in 2 days later because that's how weather patterns generally work in the Midwest.

Quote

Now, because someone got something for putting in time and effort you didn’t,

That's BS. It's not about time and effort.

It's about obfuscating information from the community by putting it in a site/venue that requires second-hand/special knowledge to even know it's there to find.

6 minutes ago, Darth Meanie said:

And when many people agree with my POV, you consistently single me out as the lone wolf of dissent, and garner likes from a consistent group of admirers by using a tired catch-phrase.

Everyone has access to that forum, I assume, so there are no haves and have nots.

But if the IRS is going to post tax info, I don't expect to have to look on the New York Public Library website.

If the CDC is going to give an alert, I would hope it's not thru a doctor's blog.

If the US Meteorological service is issuing a weather report, I don't expect Cleveland to look at Chicago's forecast and repost in 2 days later because that's how weather patterns generally work in the Midwest.

That's BS. It's not about time and effort.

It's about obfuscating information from the community by putting it in a site/venue that requires second-hand/special knowledge to even know it's there to find.

You do know that getting on discord is as easy as making an account on these forums, right? No personal info needed. The invite is out in the open and can be accepted by anyone.
Perhaps instead of stirring up ill will by claiming favoritism, you could first ask why FFG chose this form of communication?

15 minutes ago, Darth Meanie said:

And when many people agree with my POV, you consistently single me out as the lone wolf of dissent, and garner likes from a consistent group of admirers by using a tired catch-phrase.

Everyone has access to that forum, I assume, so there are no haves and have nots.

But if the IRS is going to post tax info, I don't expect to have to look on the New York Public Library website.

If the CDC is going to give an alert, I would hope it's not thru a doctor's blog.

If the US Meteorological service is issuing a weather report, I don't expect Cleveland to look at Chicago's forecast and repost in 2 days later because that's how weather patterns generally work in the Midwest.

That's BS. It's not about time and effort.

It's about obfuscating information from the community by putting it in a site/venue that requires second-hand/special knowledge to even know it's there to find.

Now, to expand on a few things.

I mentioned “have’s and have-nots” because this is a recurring theme for you. You immediately jumped to favoritism. That’s your bias coming out.

I tend to address you more because of your bias, your position in the forums, and because I used to respect you. Yes, others seem to agree with you. But sometimes it is more efficient to just address the loudest voice.

24 minutes ago, SabineKey said:

You do know that getting on discord is as easy as making an account on these forums, right?

Right. I signed up here to get the inside scoop on XWM. That's the point of being on the official forum.

Quote

I mentioned “have’s and have-nots” because this is a recurring theme for you. You immediately jumped to favoritism. That’s your bias coming out.

It's so true.

I'm a socialist in real life, too, if that helps.

Quote

you could first ask why FFG chose this form of communication?

Ok, I'm asking. Anyone got the answer?

Edited by Darth Meanie
4 minutes ago, Darth Meanie said:

Right. I signed up here to get the inside scoop on XWM. That's the point of being on the official forum.

And thus requires a more structured and official wording to responses. If this Discord server is suppose to be more casual, it makes more sense to have it separate from the official forums.

I would like to stress again that nothing is preventing you from being part of that Discord server. You just have to put in the time and effort.

8 minutes ago, Darth Meanie said:

It's so true.

I'm a socialist in real life, too, if that helps.

It does in understanding where you are coming from. It does not, however, make it any less of a jump to a conclusion.

46 minutes ago, Darth Meanie said:

It's about obfuscating information from the community by putting it in a site/venue that requires second-hand/special knowledge to even know it's there to find.

This is my gripe. I went looking for the source of some of these cancellation posts yesterday and couldn't find half of the links listed above. They aren't listed here in the forum (not officially, not even in the pinned index of important links), and the OP links and Discord server aren't linked from the FFG website anywhere I could find.

All the niche communication is nice, but major things like cancellations should be put into an official News Post. That isn't some huge off-the-wall ask, that's just basic brand communication.

Edited by Nspace
1 minute ago, Nspace said:

This is my gripe. I went looking for the source of some of these cancellation posts yesterday and couldn't find half of the ones listed above. They aren't listed here in the forum (not officially, not even in the pinned index of important links), and the OP links and Discord server aren't linked from the FFG website anywhere I could find.

All the niche communication is nice, but major things like cancellations should be put into an official News Post. That isn't some huge off-the-wall ask, that's just basic brand communication.

I agree. For big things, they need to post them directly to their website as well.