Hi!

I have sent several mails to the support adress, first one being over two months ago, about my genious card being ruined and wanting a replacement. The problem is I have not even gotten an answer from FFG. What should I do now? I like FFG and they have really good quality components but it sucks when you feel like you are ignored when something is broken.

It sound like your experience is not the norm at FFG ... I'm guessing that with their volume of correspondance, yours may have accidently gotten glossed over or accidently deleted, any number of reasons. I would simply send Thaad another polite email explaing the situation .... and I have never experienced or heard of an experience that FFG wont take care of their customers.

I lost one of my ships and it was replaced so I ahve never ahd any issues with the customer service of FFG