Hello everyone; long time TO here, encountering a new problem I haven't really been subject to before.

I've recently started using Tabletop.to instead of Cryodex for my tournament software, as it has some advanced features that are quite useful for my local team and store. In the last event, a rather large number of drops has apparently confused the system, and it is consistently pairing up/down a far larger number of players than it should. For example, in round 4, with four 2/1s in the top bracket (and none of them having played each other yet this event), the system paired two of them together, and paired the other two down with 1/2s. As this is against the tournament guidelines, I have to re-pair offending matches, right? Do I preserve any legal match and only re-pair illegal matches? Do I randomly repair every player within the bracket? Or do I just say "Screw it" and run exactly what the software has given me, despite these matches being now in violation of the tournament regulations?

This is extra-ick because one of the players felt that he has gotten picked on for being re-paired, and happening to pair against a rather rough match for him. Which ethic wins out; the ethic of appealing to as many people as I can to reduce ill-feeling or anger at the situation, or the ethic of making sure I run as clean and as legal of an event as possible?

30 minutes ago, caelenvasius said:

Hello everyone; long time TO here, encountering a new problem I haven't really been subject to before.

I've recently started using Tabletop.to instead of Cryodex for my tournament software, as it has some advanced features that are quite useful for my local team and store. In the last event, a rather large number of drops has apparently confused the system, and it is consistently pairing up/down a far larger number of players than it should. For example, in round 4, with four 2/1s in the top bracket (and none of them having played each other yet this event), the system paired two of them together, and paired the other two down with 1/2s. As this is against the tournament guidelines, I have to re-pair offending matches, right? Do I preserve any legal match and only re-pair illegal matches? Do I randomly repair every player within the bracket? Or do I just say "Screw it" and run exactly what the software has given me, despite these matches being now in violation of the tournament regulations?

This is extra-ick because one of the players felt that he has gotten picked on for being re-paired, and happening to pair against a rather rough match for him. Which ethic wins out; the ethic of appealing to as many people as I can to reduce ill-feeling or anger at the situation, or the ethic of making sure I run as clean and as legal of an event as possible?

I can't answer most of this, but clean and legal is the important part. Any player should understand with an explanation that they were being matched inappropriately for their record and the rematch was required.

Also, contact the software developer and let him know about that issue so he can fix it!

I attended an event using TTO and it had an issue, which was fixed live before we finished the round - despite the guy living in Australia and the event being in the UK!