Sent this email to Asmodee twice but with no response. First message was sent a month ago. Anyone else encounter a similar situation?
Dear Sir/Madam:
In December I bought my first deck of
Keyforge
with the ominous title "The Thing that Kisses the Children". I bought this deck in a Barnes & Noble in Texas during the Christmas holiday and then brought it back with me to play in China where I live. I eventually tried to register the deck on the
Keyforge
app but was told that the deck is "invalid" and to contact customer support (hence this email).
While I am not sure I will ever play in an official tournament, I do not want that option closed before I have a chance to try the game for myself.
I appreciate that we live an extremely sensitive age when people look for outrage or red flags in most things, so I understand Asmodee's precaution in banning certain decks. However, it is not the best first impression that my first deck has been flagged this way, especially since I cannot simply run out and buy another deck at a shop here in Shanghai.
Please let me know how to proceed. Can the deck be validated or replaced?
(Pictures are attached.)