FFG Errata'd figures, that needed errata.

The gave everyone the cards for free at tournaments.

Whoever couldn't attend to tournaments, was (and still is) able to buy the cards for an average of 2$ including p&p on eBay.

Reprintings of the boxes include the errata'd cards.

FFG did everything they could. For free. And there is still people ranting, "these cards are defective", "should have been in other expansions", "they should rather kill the game" ... Are you all serious? That feels like watching that annoying cousin of Harry Potter ... "but I want a bigger cake ... and I want more birthday presents ... and I want ..."

Unbelievable...

Exactly that.

Whoa. I did not mean for this to turn into what it turned into.. We obviously all like this game, otherwise we wouldn't be in this discussion...

My thought was that, since FFG *does* have a policy in place for replacing defective miniatures, what would prevent them from also replacing "defective" cards? I think first of all it would send a strong customer service signal; "You like our game? Great, we respect that!"

We could easily buy them online or print them out, but in my mind, that's just not the same as getting them officially. Also, I would have absolutely no problem paying for a "Errata Booster Pack" to keep my game current and updated to the latest FAQ/errata. Bu as I started out; they have the system for replacement in place, why not use it for cards too? Sure, it'll cost them a few bucks, but maybe it's just an investment in a player base as dedicated as all of us?

On 9/5/2018 at 3:40 PM, a1bert said:

Why are the components no longer functional? (for argument's sake?)

The original cards can still be used in skirmish tournaments as legal components, they just have stats and abilities different than printed on the cards themselves.

Sorry. "defective" is what I meant. I mean, you can easily play with a broken Gamorrean too, right? But you expect it to not be, when you open the box...

Have you actually tried to get new cards from their parts service?

8 hours ago, DerBaer said:

FFG did everything they could. For free. And there is still people ranting, "these cards are defective", "should have been in other expansions", "they should rather kill the game" ... Are you all serious? That feels like watching that annoying cousin of Harry Potter ... "but I want a bigger cake ... and I want more birthday presents ... and I want ..."

Unbelievable...

"Everything they could"?

Good lord, we've literally thrown around several options in this thread.

I really don't think it's all that entitled for me to want cards that are accurate to what FFG deems accurate, without having to scavenge on ebay or attend tournaments, and it's really rather immature to even imply that.

Sorry, but I really don't understand why you're so vehemently anti-customer on this one.

Maybe, we have different definitions of "anti-customer" ... I my opinion, FFG's solution on this one was VERY pro-customer.

54 minutes ago, DerBaer said:

Maybe, we have different definitions of "anti-customer" ... I my opinion, FFG's solution on this one was VERY pro-customer.

I have no idea how you could possibly come to the conclusion that not offering easily accessible updated components could be good for the customer.

As someone who works with technology, I can't imagine requiring customers to buy flashdrives on ebay to get the latest Windows updates, for instance.

But I guess we'll just have to agree to disagree on this one.

2 hours ago, DerBaer said:

Maybe, we have different definitions of "anti-customer" ... I my opinion, FFG's solution on this one was VERY pro-customer. 

By offering the fixed card in tournaments? What about those that don't play tournaments, or play campaign-only? or can't attend tournaments? or...

1 hour ago, subtrendy2 said:

I have no idea how you could possibly come to the conclusion that not offering easily accessible updated components could be good for the customer.

Agreed, if FFG decides to fix the problem that's great, but don't leave the existing customers in the dark. I would expect to receive the fixed card free of charge and not some "oh but you can buy it on eBay for $2" argument

I can't see how FFG's solution on this one being pro-customer and how asking for replacement card ( with the fault lies with FFG ) is being "entitled", and I really don't understand the argument on "we should be very glad they fixed it that's more than enough", no it's not enough, what about all of us existing customers?

4 hours ago, subtrendy2 said:

Sorry, but I really don't understand why you're so vehemently anti-customer on this one.

“Anti-customer” or anti-consumer have meanings and implications well beyond the situation in discussion here, even if we take the absolutely most negative view on the topic. The current situation is perhaps sub-optimal, but it is FAR from being “anti-customer.”

Even within FFG’s ecosystem... a decent number of things get errata’d in PDFs on their website and nowhere else.

16 minutes ago, KalEl814 said:

“Anti-customer” or anti-consumer have meanings and implications well beyond the situation in discussion here, even if we take the absolutely most negative view on the topic. The current situation is perhaps sub-optimal, but it is FAR from being “anti-customer.”

Even within FFG’s ecosystem... a decent number of things get errata’d in PDFs on their website and nowhere else.

To be clear, I'm not saying FFG is being anti-customer here. I'd agree that "suboptimal" is a decent word for it.

I'm saying that aggressively arguing with people who simply feel wronged by the way this has been handled is "anti-customer". But again, whatever. I love the game, and while I know that FFG probably won't fix this, I'm also not so deluded as to think that discussing this topic will "kill" it, but at this point I don't really see anyone on either side changing their mind anyway.

15 hours ago, subtrendy2 said:

As someone who works with technology, I can't imagine requiring customers to buy flashdrives on ebay to get the latest Windows updates, for instance.

Microsoft offers free downloads. Cost of transferring physical content = 0. FFG did put up files of the cards, which can be downloaded and printed. But this is not good enough for you. It is like you are asking Microsoft for a free flash drive with the latest content.

And again:

19 hours ago, DerBaer said:

Have you actually tried to get new cards from their parts service?

13 hours ago, DerBaer said:

Microsoft offers free downloads. Cost of transferring physical content = 0. FFG did put up files of the cards, which can be downloaded and printed. But this is not good enough for you. It is like you are asking Microsoft for a free flash drive with the latest content.

Of course not, it's like there's a program bug that will crash your computer every 10 min (or, preventing your computer from running properly, or freeze up your PC whenever you want to run Google Chrome)

Microsoft has put out a fix for it on a USB flash stick (let's ignore the cost of the physical USB for this purpose) but says "only those who come to our developer conference will have a chance to get it". That's right, it's very likely but you're not guaranteed to get that USB stick

Meanwhile, those that didn't go had to follow some instructions Microsoft has put out on their website that should work in theory

and you're arguing "oh but you can buy the USB stick from eBay for $, why are you complaining?" when the root cause of this problem was created by the company, not us

All of the fixes were attendance prizes iirc, no chance involved. But why are you still beating a dead horse?

13 hours ago, ricope said:

it's like there's a program bug that will crash your computer every 10 min

Really? Exaggerations like this make any further discussion obsolete.

And I still have no answer to:

On ‎9‎/‎7‎/‎2018 at 2:31 PM, DerBaer said:

Have you actually tried to get new cards from their parts service?

On 9/6/2018 at 3:58 AM, ricope said:

If FFG simply ignored 4x4 I can't imagine a lot of us are still going to have fun and would most likely have stopped playing a long time ago

Funny thing is, that the actual fix was releasing better options and changing how points are scored (defeated figures vs. defeated groups).
Even unerrataed rRGs would not stand so confidently in the current meta. They might still be viable, but especially against Vader I don't think they would stand a reasonable chance

On 9/8/2018 at 10:06 AM, DerBaer said:

Microsoft offers free downloads. Cost of transferring physical content = 0. FFG did put up files of the cards, which can be downloaded and printed. But this is not good enough for you. It is like you are asking Microsoft for a free flash drive with the latest content.

I don't recall FFG putting up files of the cards? I recall somebody else mocking them up and distributing a pdf of them. And that's what I currently use, printed copies slipped into the sleeves with the original cards. But the print quality is ugly.

Also I cannot get promos for $2 on ebay. Being in South Africa with an unreliable postal service means I'd have to deal with a horrible exchange rate and expensive courier options to get them.

Failing adding errata to future expansions, what I would want is for them to at least offer stuff like the promos for sale via official channels so I can purchase at the LFGS.

1 hour ago, neosmagus said:

I don't recall FFG putting up files of the cards? I recall somebody else mocking them up and distributing a pdf of them. And that's what I currently use, printed copies slipped into the sleeves with the original cards. But the print quality is ugly.

Also I cannot get promos for $2 on ebay. Being in South Africa with an unreliable postal service means I'd have to deal with a horrible exchange rate and expensive courier options to get them.

Failing adding errata to future expansions, what I would want is for them to at least offer stuff like the promos for sale via official channels so I can purchase at the LFGS.

https://images-cdn.fantasyflightgames.com/filer_public/90/04/90043209-2713-4c03-b327-81dad09f60ae/swi_faq_v30.pdf

Page 2 of the FAQ.

Edit: ah nvm, that was the original cards.

https://www.fantasyflightgames.com/en/news/2015/12/21/great-change-in-the-galaxy/

Looking at the divide in opinions here, it seems that there's a pretty clear split between those who play skirmish and those who play campaign. I think that in itself is a pretty big indicator: the solution that they came up with is great for people who play skirmish, not so great for people who play campaign.

For people who have no access to, or interest in, skirmish tournaments, their only options are to print out the cards themselves or to get them on e-bay. And even if they do go out of their way to do that, neither of those solutions is particularly great for a campaign player since the cards end up being a) of lower quality or b) double-sided. Since your reserved groups are meant to be hidden information, both of these can cause a bit of an issue unless you go through the additional trouble (and cost) of sleeving your cards.

Now obviously this isn't the end of the world, and I don't think that anybody in this thread is really claiming otherwise. Nobody is writing their MP/congressman about this, they're just posting a short complaint on a forum that FFG specifically created for discussion about the game. Makes sense to me.

People who play campaign or play skirmish casually can use whatever card version they have.

Edit: Because my point didn't come across: Whatever version of the card you have doesn't suddenly become broken because FFG decides to errata it for Skirmish. Just like a game you are playing doesn't suddenly become unplayable because a publisher comes up with a second edition or adjusts some cards. If you are playing with just your group there's a non-zero chance that the change is totally irrelevant.

(Being an early adopter has both advantages and drawbacks.)

7 minutes ago, a1bert said:

People who play campaign or play skirmish casually can use whatever card version they have.

People who play skirmish competitively can use whatever card version they have, too. It doesn't change the fact that people want to play with a card that has the correct text.

Again, this isn't a huge issue (and it's also not one that I personally care about, since I'm okay to use the original card and just remember the changes) but I can definitely see where people are coming from.

34 minutes ago, ManateeX said:

People who play skirmish competitively can use whatever card version they have, too. It doesn't change the fact that people want to play with a card that has the correct text.

Again, this isn't a huge issue (and it's also not one that I personally care about, since I'm okay to use the original card and just remember the changes) but I can definitely see where people are coming from.

Thank you.

It's refreshing to hear from someone who isn't basically saying "shut up and play with your inaccurate components, they're good enough for you ."