My Core Set arrived today. As someone entirely new to this particular style of wargame (having played Imperial Assault, X-wing, and Armada quite a bit but never any Warhammer and such), I can tell that I was woefully unprepared for the sheer amount of setup and assembly involved. I did run into one issue that wasn't of my own making, though: my 74-Z Speeder Bike Unit Leader arrived with two left arms and no right arm.

I've used FFG's "missing part" service before, so I'm not all that concerned. I expect they'll make that right fairly quickly. I'm curious though how common this type of packing error is when it comes to games like this that require a ton of assembly for individual minis. Should I expect more of this kind of thing happening, or was I just "lucky" with my first Legion product?

Well this is the first day of release, there are bound to be some mistakes and issues here and there. FFG should help you out though, no questions about it.

I've had it happen to me a couple times over the years, mostly with historicals. It's not super common, but it's not unheard of either.

53 minutes ago, NathanPButler said:

My Core Set arrived today. As someone entirely new to this particular style of wargame (having played Imperial Assault, X-wing, and Armada quite a bit but never any Warhammer and such), I can tell that I was woefully unprepared for the sheer amount of setup and assembly involved. I did run into one issue that wasn't of my own making, though: my 74-Z Speeder Bike Unit Leader arrived with two left arms and no right arm.

I've used FFG's "missing part" service before, so I'm not all that concerned. I expect they'll make that right fairly quickly. I'm curious though how common this type of packing error is when it comes to games like this that require a ton of assembly for individual minis. Should I expect more of this kind of thing happening, or was I just "lucky" with my first Legion product?

Well all I can say is this trooper is not all right.....

58 minutes ago, NathanPButler said:

My Core Set arrived today................my 74-Z Speeder Bike Unit Leader arrived with two left arms and no right arm.

Count yourself very lucky my friend. It could have been much worse. He could have had two left feet!!! Then how would be be able to attend the Death Star prom?

15 minutes ago, Chudley said:

Well all I can say is this trooper is not all right.....

True. He's barely right at all.

I know people who would say that's the definition of being a spouse.

6 minutes ago, Chili-52 said:

Count yourself very lucky my friend. It could have been much worse. He could have had two left feet!!! Then how would be be able to attend the Death Star prom?

"Sergeant Wallflower, why are you not at your post?"

Looks like they also mispacked one of my troopers in the Core Set. I had two bodies for SWL_0004 (as expected) and two bodies for SWL_0005 (as expected), but I was sent one set of SWL_0004 arms and three sets of SWWL_0005 arms. So that's another request to put in...

...whenever the website to do so is up again. Looks like it's dead right now, which isn't a particularly good sign for the frequency with which such errors may have been made.

I've had a couple problems with some FFG components. They have always replaced the mistakes. Just take some photos, and contact FFG customer service. They should get it all sorted for you.

the customer service missing part website has been down all day..

I get the feeling there was a rush to get stuff out the door, and this was the initial run of product. Hopefully these mistakes become significantly less common in future. Heck, Lego still occasionally misses parts in their kits.

I've had kits from GW where sections of the sprue did not get enough plastic, so parts were ill-formed or missing.