I think it's safe to say we were always the black sheep, but I didn't care at all, we got one article for each release, and we were happy after each release. It seems thing change, and people are a lot less happy, discontent. Lack of communication, and support. Did you see what happened to Warhammer Fantasy? GW did not listen and communicate with it's customers, released a new game(AOS), and killed it basically. Slowly you're becoming GW too, in regards of customer relations. I switched to Armada after the release of AOS, and I was happy with you, you seemed to listen to your customers (I saw ideas read on forums coming true, customers wishes happening, etc). But something changed recently, and you took a wrong turn, to the dark side. I know how a company works, I can totally understand if you cannot employ someone to publish articles 0-24. I'll give you a simple and cheap idea to improve relations, and customer happiness: start developer blogs. The guys developing the game already work for you. Just give them a platform, where they can blog. I'm not asking you to give away informations about upcoming produtcs (but you could do this, none of us will use it to create weapons, or buy less products[Would you guys buy less ships because knowing a bit more about upcoming things?]. Simple as that: 'Hi all, just to let you know, we started to develop a new weapon to crush the rebellion. I cannot give away too much information yet, but I can confirm, the new ship has rectangle base, hull and shield values, with some guns.' Or: 'Today we playtested this and that, works quite well, but we need to add more guns'. Etc... Your developers are clever, passionate, I'm 100% sure of that. We love you and Armada, the only people love more this game are the devs. I'm sure they would love to share bits and pieces with us, about the process, what they do, whatever. We (I hope you don't mind Armada players speaking in your names) would really love this, small crumbles to chew on while we get 1-2 articles and weaves. Trust me, this huge secrecy about all upcoming products is unnecessary, we will keep spending money. It's about PR, and I'm sure you'd like your customers to have a positive attitude towards your company. Please, consider it. You have nothing to loose, the investment is minimal, but you would make hundreds if not thousands of customers happy. (Also, any of your games could have a devblog, not just Armada [I experienced some unease among X-wing players too])
Thank you!