Yay! the Elves are here!
I bought out the flgs: they only had 1 archers, 1 scions and 1 command.
the 3 of of 4 part? well the starling miniature is missing arms. The other 3 minis are fine.
D'oh!
Reason for the post is:
1) is this a systemic production issue? Are others seeing this?
2) I've read that FFG has always had great customer service for this type issue, first time I've run into it. I'm hoping that I can relate the experience.
Aussie here, I didn't check my Archers, but I did quickly piece together the Command units, got all the limbs accounted for.
I've heard good things about replacement items, except with Destiny. But this isn't a collectable game so submit a ticket !
I had an Ardus with 2 left arms in a core set. Submitted a ticket and new Ardus arrived in a couple of days. FFG are great at dealing with issues.
Edited by Aetheriac8 hours ago, Aetheriac said:I had an Ardus with 2 left arms in a core set. Submitted a ticket and new Ardus arrived in a couple of days. FFG are great at dealing with issues.
OP, asmodee will take care of you, you just drew the short straw. Had a champion with issues, they sent me another champion
This is why I love these guys.
I posted that 15 hours ago, after business hours - 8:01 am this morning I get notification from FFG (Asmodee) that they are sending the replacement at no cost.
Nicely done so far!
Got all my bits just fine
3 hours ago, flightmaster101 said:Got all my bits just fine
same, Elves win coolest bannerman too. Lots of mention of Orcs and Dwarves and dragons in the lore though.
Very cool banner-elf, indeed.
I'm looking for various transfers - especially after reading the lore sheet that came with them. Would really like to get a transfer of that tree, but I couldn't find one and doing custom seems destined for failure.
No mention of the Mithril (silver) and green elves...that you know, I painted my elves...in all the white/blue, bloodwood (red)...elves in the pack.
2 minutes ago, Adun42 said:Very cool banner-elf, indeed.
I'm looking for various transfers - especially after reading the lore sheet that came with them. Would really like to get a transfer of that tree, but I couldn't find one and doing custom seems destined for failure.
No mention of the Mithril (silver) and green elves...that you know, I painted my elves...in all the white/blue, bloodwood (red)...elves in the pack.
Mine are also white blue, fortunately not sky blue though, so I dodged canon (phew, that was close).
I see:
" I've wrestled with canon for 20 years, and happy to say I've won out.."
-Jimmy Stewart, Harvey (with poetic license).
Well played, sir. Well played.
Edited by Adun42@Adun42 , forgot to mention, had no luck finding tree transfers in the recent past, I wanted yggdrasil... Going to have to try to freehand/Heptitude it.
Just now, Darthain said:@Adun42 , forgot to mention, had no luck finding tree transfers in the recent past, I wanted yggdrasil... Going to have to try to freehand/Heptitude it.
See? Yggdrasil would be AWESOME!
Freehand, for me, is...unthinkable..."I can make an X" is about the best I can do.
If you get one right tho' please let me know and I'll get it/buy it, whatever.
I bought out ALL local FLGS in the last 24 hours and have another command unit on order...so another banner on the way.
Just now, Adun42 said:
See? Yggdrasil would be AWESOME!
Freehand, for me, is...unthinkable..."I can make an X" is about the best I can do.
If you get one right tho' please let me know and I'll get it/buy it, whatever.
I bought out ALL local FLGS in the last 24 hours and have another command unit on order...so another banner on the way.
I've had a lot of practice on my Armada ships, but they are, you know, flat ?
Just now, Darthain said:I've had a lot of practice on my Armada ships, but they are, you know, flat ?
Yeah, first free hand work, on a flowing banner...What could go wrong?
5 minutes ago, Darthain said:@Adun42 , forgot to mention, had no luck finding tree transfers in the recent past, I wanted yggdrasil... Going to have to try to freehand/Heptitude it.
ohh, and I misread, if you get a custom transfer...it didn't occur to me that you might freehand the banner directly...
...that's crazy talk...
ohh...and as for the original post..
this is the wonderful customer service I was hoping to post:
the replacement is already shipped, I have tracking info...
Less than 24 hours, INCLUDING the fact that about 14 of those hours were NOT during business hours...
I've seen posts about how good they are...but wow...impressive, seriously.
53 minutes ago, Adun42 said:ohh, and I misread, if you get a custom transfer...it didn't occur to me that you might freehand the banner directly...
...that's crazy talk...
Hold my beer...
1 hour ago, Darthain said:same, Elves win coolest bannerman too. Lots of mention of Orcs and Dwarves and dragons in the lore though.
It's amazing how much cooler stuff is that doesn't bend itself out of shape, humans cough cough
No lie, I understood about 1/3 of this post...
Punchline- Arms showed up today!
Excellent customer Service!!
Thanks FFG!