As someone who works in marketing and has worked in the tabletop gaming industry.
Marketing these games is extremely difficult, though it has gotten MUCH easier with the internet and the board game renaissance we are currently living in. to be clear, FFG IS marketing X-Wing and they are experimenting with a lot of different tactics to do so for a few reasons. Now, this is all coming from my outside view, and I have extremely limited knowledge of what is happening inside FFG. Also, their license has helped with everything that I am about to describe immensely, I won't reference it every time I make a point but it is always there.
The first reason that the industry is still young. There are no tried and true ways to market a tabletop game. You have to remember that GW did as little marketing as possible until quite recently and they were essentially the founder of this industry. So, now that tabletop games are cool (ok less not cool) all the major players are trying new and interesting ways of marketing. FFG has followed the (new, we can forget about their foray into retail for now) WoTC model of having Organized play efforts to increase their visibility in the market and become the most represented product in their market. They also leveraged the license to get into big box retailers and tap new customers.
They also secured the license. THAT IS MARKETING.
Now then, does that mean that they are doing a great job of it? eh, they could be doing better. Their OP is (from what I understand) finally getting a larger budget in time for L5R which will be huge. Their online and social presence is OK but could do a lot better engaging to gain meaningful metrics. They definitely rep well at cons and their L5R stuff at Gencon was actually impressive. Their hype machine for releases is IMO not ideal, they shotgun out news too sporadically to collect meaningful data on interest in the release. Now, dealing with Disney is a PitA from what I understand so that probably has a lot of influence.
In the end, marketing is hard at the best of times. Even with the **** TON of data that I have access to (which they almost certainly don't) we are wrong A LOT. But luckily all it takes is for us to be right enough. The idea that they do not "need to market" is ludicrous and why GW got their asses handed to them over the last 10 years and are only beginning to recover now that they ARE marketing. To be clear, having good customer relations and a positive company image IS 110% MARKETING.
Edited by Timathius