I've had nothing but great experiences with FFG's customer service. I recently lost Maru's arm in a move. It was my own fault for not taping the container shut, but I was really disappointed I was going to have to play with a disfigured Maru. I thought it wouldn't hurt to see if FFG might have spare parts lying around and so I sent them a message explaining that I'd stupidly lost a piece and they sent me a replacement arm! It makes me feel so much better spending money on a product from a company that seems to really care about their customers. Thanks again FFG!

Poor Maru is much happier now! I'll post a picture of him with his new arm in the painting forum soon.

Yeah that is good to know, I dumped GW a long time ago because they didn't care about there customers and were going out of there way to attack other companies. I have not really backed FFG so far but with Runewars coming out I am getting to know them as a company an am thinking about getting into all the Rounebound stuff.

Edit: Should have said Good Job FFG keep it up!!!

Yeah, I had a broken mace on a champion. FFG sent me a whole new champion, to be fair, I fixed the other champion (and bought another command pack anyway, I'll never need 3.)

ANA has also sent me a replacement meeple, for one my dog chowed on in the past. They are serious business with CS.

21 hours ago, Darthain said:

(and bought another command pack anyway, I'll never need 3.

Ok I'll call dibs.

But seriously: my flag bearer cannot hold his flag up and my champion has lost both his mace heads. Ive glued them back and I'm working on finding a pin small enough for my flag bearer to pin it straight. Good to know FFG is getting really liberal with giving out replacements in case I change my mind.

3 hours ago, flightmaster101 said:

Ok I'll call dibs.

But seriously: my flag bearer cannot hold his flag up and my champion has lost both his mace heads. Ive glued them back and I'm working on finding a pin small enough for my flag bearer to pin it straight. Good to know FFG is getting really liberal with giving out replacements in case I change my mind.

My one flag is droopy too, my other is unpainted... Go figure.

On 8/15/2017 at 6:30 PM, flightmaster101 said:

Ok I'll call dibs.

But seriously: my flag bearer cannot hold his flag up and my champion has lost both his mace heads. Ive glued them back and I'm working on finding a pin small enough for my flag bearer to pin it straight. Good to know FFG is getting really liberal with giving out replacements in case I change my mind.

I replaced my champions weapons, posted a picture, was told in the FB group I made it look terrible...but at least they aren't droopy or broken off lol...also I don't really care what rando mcjerkface on FB says...I really was unimpressed by the maces and thought this guy needs a giant hammer and giant sword lol...