Damaged Dice

By Savage Opress, in Star Wars: Destiny

I just opened a Star Wars Destiny pack and pulled Dark Apprentice Darth Vader. While looking at the dice I discovered that it was damaged. I have never even rolled the dice and there was a large patch of blue where the melee symbol was. Has anyone else experienced this?

Looks like you got the Padme special. Super rare.

Lol what should I do

It's still a legal die so it's usable, just a random production issue. Quality control on this product hasn't been 100%, I've seen a lot of packs with mis-matched cards and dice- along with some splotches like you have as well as small divets (my buddy has a SoR Vader with a noticeable divot in the 3-melee side. It shouldn't affect the game, just the aesthetics.

Thank you for the reply, I love this game but the quality control has been a real issue for me, hopefully it will get better in the future.

You can take a better photo and scan your receipt for the booster that you purchased, and send it to their customer support ( http://parts.asmodeena.com/) . I am in the process of doing something similar for two of my dice, Force Speed and Vibroknife. They both have different types of defects in the plastic of the dice, which I believe lead to the paint blistering off. Very annoying, especially for the Force Speed. They MAY send out a replacement booster, which will probably have an Outer Rim Smuggler in it or similar.

Good luck!

i had the same issue with my first Obi Wan die :(

I always sleeve my cards to keep them from being damaged. So you could always sleeve...your dice?...

13 minutes ago, Mandalore525 said:

I always sleeve my cards to keep them from being damaged. So you could always sleeve...your dice?...

they came like this out of the package is the issue

Seen this problem a few times, they just need to have a system for replacing defect dice.

I've had this happen once with a Guavian Enforcer die right out of the pack. It doesn't seem to have gotten any worse through use, but it would probably scratch off more if I weren't careful with it.

Write an email to your country distributor - if they tell you to send it back ask if they give you booster or dice - if they give you dice send it, if they will give you just booster screw it - its perfectly legal dice, better to have Vader with scrached dice than random booster with R2-D2 :P

http://parts.asmodeena.com/about.php
What is the customer service policy for Star Wars™: Destiny?

We will only be able to accept requests for English language products that have either factory damage or a defect. We will not be able to replace lost product, product damaged due to excessive use, or product damaged by the customer. We will not be able to replace non-English products. Customers with non-English product should go back to their provider.

For any requests regarding English language Star Wars: Destiny starter sets, you must have a photo and a copy of your receipt from within the last 30 days. All replacement requests for starter sets will be handled on a case-by-case basis according to the policy stated above.

For any requests regarding English language Star Wars: Destiny booster packs, you must have a photo and a copy of your receipt from within the last 30 days. In addition, we will not service any defects with common or uncommon cards. In response to a perceived factory defect for rare or legendary card and/or die we will replace the card, but we will not replace the exact die. If there is a factory defect with a die, we will send out a sealed booster pack as a replacement.

Please be aware that any excessive, misused, or fraudulent request will be denied, with the possibility of being banned from any Asmodee North America services.

yeah. thats not a great replacement. a free pack is a free pack though, i guess.

Response time was very quick...

Thank you for submitting your request. Due to the nature of your request we are happy to send you two replacement booster packs. We hope this brings balance to the force. Thanks!

Not so confident that I will pull replacements for my Force Speed and Vibroknife...

Just a followup.
Two random boosters just received... Maz and Unkar - Damnit! No legendary replacement... I was naively a little hopeful.