I opened a gravity feed display and one of my boosters packs contained a QUADJUMPER card with a BOWCASTER die.

I've contacted Asmodee parts request twice now. The first correspondence is below:

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Current request status: Closed
Note: Thank you for submitting your request: however we are unable to help you as we need more information to process your claim. Please resubmit another request and include a receipt of your purchase, photos of the card(s) and/or Dice from that booster pack, and a brief explanation of your issue. In the case of missing components, please send a photo of what components you do have. Be sure to include all information requested in addition to the photos. If you are unable to attach photos to the form, please submit a new request as normal, and respond to this email with the corresponding photos. Thank you.

Game Title: Star Wars Destiny : Spirit of Rebellion Booster Pack
Component type: Dice
Details: I opened a display box of Star Wars Destiny: Spirit of Rebellion. Among the cards I received there was a pack containing a Quadjumper (#58) with a Bowcaster die (#48). The missing die was not in any of the other packs that I opened. So I am left with a Quadjumper card without a die and a Bowcaster die without a card.

I included a photo with all the dice and the legendary cards and respective dice as they were packaged.

Thanks for your help.

I followed this request up with another claim as directed, including my purchase receipt. I don't have the complete details of second message I sent but the response is below:

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Current request status: Closed
Note: Your request cannot be processed because you gave no explanation as to why you need the part(s). Please submit a new request at http://parts.asmodeena.com/ with an explanation as to why the part is needed. If you have a damage claim, please include photos of the damaged parts to help us better assist you. Thank you.

As per Asmodee's Star Wars Destiny customer service policy ( http://parts.asmodeena.com/about.php ) I would like a BOWCASTER card to go with the BOWCASTER die that the booster pack came with.

Has anyone else run into problems with their customer service?

Does anyone have any suggestions how I can get this resolved?

I really like this game, but responses like this really sour my enjoyment of the game.

Update: I heard from Asmodee Customer Support and the matter was happily resolved. Thanks for your assistance.

Hello LanceFwug! Welcome to the forums. This is from our Customer Service team.

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We apologize for the confusion. On (LanceFwug)'s second and third request, there may have been a server error, as the requests were completely blank. The user can resubmit their request, or as always, contact us directly at [email protected]. Thanks!

For all users, the best and most reliable way to contact Customer Service is through that email. Thank you.

If you have a receipt and send them a photo they will gladly send you another booster pack. That's the B.S. statement I got for getting a warped Darth Vader die. The amount of money I spent and it seems to me that if this is a collectable game then they need to replace the defective part or at least the value of it. Replace the die or send me 15 boosters, (It's value). I mean I spent far more than that trying to get it.