Kudos to Asmodee Customer Service

By johnrandrew, in Runewars Miniatures Game

While organizing my cards from the new Daqan Infantry Command, I noticed I was missing a particular card from BOTH boxes, so it was likely a sorting error as I got both boxes together at the same time. I contacted Customer Service on Thursday afternoon, and received a response Friday morning that the cards had shipped, and received them yesterday (Tuesday).

I just wanted to give them a shoutout as the process was simple and fast. The online form was easy to find and use. They definitely deserve some kudos for the speed and reliability at which they provide customer service. I know that maybe not every experience people have had may be the best, but mine was and I wanted to let them know I appreciate it.

I had a similar good experience with customer service: I bought a firespray for X-Wing and it was missing the plastic grommet that joined the maneuver dial sides together. Filled out the online form, got an email response within an hour, shipping and tracking information the next day and a day or two after that I had not just one, but a couple of spare grommets. Well done Asmodee.

Which card, as I'd like to know if I don't even know I'm missing it ?