How is everyone else tracking that ordered a saga set for SOR from Team Covenant? Mine hasn't shipped yet and am being told "there are no estimates of any kind" as to when it might ship (not even when I asked them if it could be weeks or months before it ships).
Sigh. Not their fault if they're having supply issues as long as they handle it okay. Going to ask for a cancellation as I don't want to miss out on tournaments etc--I'll update based on how they handle it.
Anyone else in the same boat?
Here. I'm in no hurry however. Just trying out new things on Table Top Sim.
Really helps when you already know what you are going to get after your purchase
I would email them. They have great customer service and Robert always emails me right back when I have a question.
Ha. I was just getting on here to ask the same question. I emailed them last Friday. And got an email from Robert that said unfortunately there was no update on my saga set order and no estimate on when it will ship. This contradicted the prior email from them stating that all orders would be filled. Very unfortunate. I will hang in there and wait it out. I still think it's a great deal. If it arrives.....
Most of them were at worlds this past week. Putting those sets together must take forever.
8 hours ago, GlobeTrotting said:Sigh. Not their fault if they're having supply issues as long as they handle it okay. Going to ask for a cancellation as I don't want to miss out on tournaments etc--I'll update based on how they handle it.
If you placed a preorder it is their fault if they cannot give what you purchased.
I hate when on-line stores have preorders just to use customers's money to acquire what they need (more than that actually) and then claim to have issues... There are distribution issues? Maybe? Did they sell more than they could? Possibly
Team Covenant is refusing to process any refund, notwithstanding the fact it could be "months" before they fulfill their orders.
Wow.
I'll be filing a credit card dispute today but seriously FYI to anyone considering buying from them in the future - you may get your sets months late and they will refuse to refund you. I'll be posting warnings about this on other forums--happy to share the actual correspondence if people want to see it. Extremely disappointing from a place I had heard good things about--buyer beware.
Ironic that the whole product is pitched on certainty - yeah you'll get the dice but when you get them is not at all guaranteed. In a game where sets are scheduled to release every four months, not being able to get product to your customer is a disaster. Compounded by crappy customer service that refuses to process a refund.
11 hours ago, GlobeTrotting said:Team Covenant is refusing to process any refund, notwithstanding the fact it could be "months" before they fulfill their orders.
Is that even legal? Honest question, I truly don't know, but in the realm of "return policy" and "all sales are final" refusing to cancel an order when they haven't delivered the product seems super shady.
I'm not sure we have much to go with. They say the orders are nonrefundable AND the product will ship on or AFTER the release date. After being the key word. So really they are keeping up there end of the deal. That being said, based on there marketing videos and other comments the consumer is lead to beliveve that they have never NOT been able to ship subscriptions or saga sets on time. This tidbit was in an email I received a week or so ago.
" Though it seems unusual to say, we will be fulfilling every Saga Set pre-order in full. Recent supply concerns have created uncertainty regarding Spirit of Rebellion pre-orders, but we did all of the legwork necessary to prevent overselling (and always do)."
For me I'd be happy with: "Oh by the way we messed up and your saga set will ship on the next wave."
Instead of silence. Hint hint.
Miniature Marker pulled this crap too and got wise and stop doing preorders for this game. There are Federal Trade Commission regulations prohibiting this very thing. Team Covenant needs to seek legal council and get into compliance.
I'm amazed that Team Covenant gets a "pass" by all the secondary market haters. They ARE the secondary market. They've gobbled up so much product creating these saga sets, and for some reason, they get preferential treatment from FFG,
I hate to see the players that relied on them to get cards shorted. All the companies that presale beyond their first wave stock have lost my business for good. It may be FFG and distributors' fault for not producing or shipping enough, but the preorder greed has to stop.
Of the online retailers, only CoolStuff learned from the Awakenings fiasco. They dropped preorder for SoR quick and I haven't heard of them shorting anyone. I'm in no way affiliated with them, but will definitely steer my preorder business that way in the future.
1 hour ago, gokubb said:I'm amazed that Team Covenant gets a "pass" by all the secondary market haters. They ARE the secondary market. They've gobbled up so much product creating these saga sets, and for some reason, they get preferential treatment from FFG,
I hate to see the players that relied on them to get cards shorted. All the companies that presale beyond their first wave stock have lost my business for good. It may be FFG and distributors' fault for not producing or shipping enough, but the preorder greed has to stop.
Of the online retailers, only CoolStuff learned from the Awakenings fiasco. They dropped preorder for SoR quick and I haven't heard of them shorting anyone. I'm in no way affiliated with them, but will definitely steer my preorder business that way in the future.
Meh, I mean, Team Covenant took a huge risk on Destiny in the first place. Do they get preferential treatment? Who knows. They order a ton of product and as such are a gigantic customer for FFG on this game. If they did order Awakenings at the level that was rumored, there is no reason why they SHOULDN'T get preference for SoR.
That said, you're confusing the issue of who is driving the secondary market. . A quick glance at legendary prices shows why. But the saga set is effectively cheaper than existing prices. Hence why people grab them. Perhaps Saga sets artificially lower supply (thus increasing price on cards not in the set). But realistically then it's showing the value, and TC is losing money by not pricing them higher.
Also at this point, it's clear there is a ton more SoR in the channel then there was Awakenings, yes it's a bit hard to find now, but people got way way way more this time, and apparently the floodgates aren't even fully open yet. Hell, I believe MM may have caught up on pre-orders since they put boxes up for sale yesterday for a while. So that shortage didn't last too long.
Now, if TC oversold saga sets (whether that be due to product on hand or due to not having enough labor to open and sort packs / pack Saga sets) - then their customers should take them to task on that, just like people have lashed out at MM, or at their not-so-friendly local game stores that marked packs up to 4-5 dollars a pack.
Anyways, tldr, overwhelming demand, everyone doing their best, things changing all the time, be patient a week or two won't kill ya.
I went one more round of emails with them yesterday and they told me to jump in a lake, they're not refunding me even though it could be months before they ship my stuff. So I went ahead and disputed the charge with my credit card provider--I'm sure I'll win.
Truly shocking attitude by them IMO. Their success is intimately linked with their reputation and for no identifiable reason (other than they already got their profit and don't want to let it go) they have permanently torched their relationship with me (when I could have instead been a repeat customer for life). Once I post/repost this on other forums as a warning I imagine they'll lose other business as well (if people have any common sense!). And, given the special relationship they have with FFG, I'll go ahead and send FFG an email about this so they're aware of the negative play experience Team Covenant is generating for Destiny.
ANY other retailer would let you let you out of a preorder and take the fall for the fact they oversold it. The fact Team Covenant refuses to do so puts them below every other retailer I'm aware of. It's truly profit first, customer last with them and people need to go into it with eyes wide open going forward--learn from my mistake in trusting them.
2 hours ago, gokubb said:I'm amazed that Team Covenant gets a "pass" by all the secondary market haters. They ARE the secondary market. They've gobbled up so much product creating these saga sets, and for some reason, they get preferential treatment from FFG,
I hate to see the players that relied on them to get cards shorted. All the companies that presale beyond their first wave stock have lost my business for good. It may be FFG and distributors' fault for not producing or shipping enough, but the preorder greed has to stop.
Of the online retailers, only CoolStuff learned from the Awakenings fiasco. They dropped preorder for SoR quick and I haven't heard of them shorting anyone. I'm in no way affiliated with them, but will definitely steer my preorder business that way in the future.
Taking possession of someone else's money with no reasonable expectation of completing the order in the time frame given is indefensible and a violation of FTC regulations.
I will say in their defense however, they are not like all the other etailers. First and foremost they charge full MSRP. The others under cut the competition. Second they put in many many hours to promote these games and gaming communities far beyond their own business. The other etailers actually hurt gaming communities by under cutting local stores.
I wouldn't say they get preferential treatment as much as they don't deserve to be compared to the likes of MM or CSI.
@jimbobiii Saga sets do not affect the supply. If people weren't ordering the saga sets, they would be ordering up, most likely, more boxes to get the same cards than TC has to go through to put those sets together. It actually reduces the number of boxes needed to be purchased and/or reduces the need to make trades.
11 minutes ago, GlobeTrotting said:I went one more round of emails with them yesterday and they told me to jump in a lake, they're not refunding me even though it could be months before they ship my stuff. So I went ahead and disputed the charge with my credit card provider--I'm sure I'll win.
Truly shocking attitude by them IMO. Their success is intimately linked with their reputation and for no identifiable reason (other than they already got their profit and don't want to let it go) they have permanently torched their relationship with me (when I could have instead been a repeat customer for life). Once I post/repost this on other forums as a warning I imagine they'll lose other business as well (if people have any common sense!). And, given the special relationship they have with FFG, I'll go ahead and send FFG an email about this so they're aware of the negative play experience Team Covenant is generating for Destiny.
ANY other retailer would let you let you out of a preorder and take the fall for the fact they oversold it. The fact Team Covenant refuses to do so puts them below every other retailer I'm aware of. It's truly profit first, customer last with them and people need to go into it with eyes wide open going forward--learn from my mistake in trusting them.
Send them this link.
Tell them to get into compliance or you will report them. You will be getting a refund shortly.
Just now, Mep said:Send them this link.
Tell them to get into compliance or you will report them. You will be getting a refund shortly.
Yes. I've got some time today so will also file claims with the FTC and the local regulator.
This is all interesting and a bit surprising. Just curious, when did you place your order for the Saga set? I placed my order on Feb 13 and with the exception of receiving the email on April 26, which stated they would be able to fulfill all preorders, haven't heard anything since. If it is actually going to be months before they get these preorders shipped, then we definitely have a problem here. Thanks for posting your experience.
8 hours ago, GlobeTrotting said:I went one more round of emails with them yesterday and they told me to jump in a lake, they're not refunding me even though it could be months before they ship my stuff. So I went ahead and disputed the charge with my credit card provider--I'm sure I'll win.
Truly shocking attitude by them IMO. Their success is intimately linked with their reputation and for no identifiable reason (other than they already got their profit and don't want to let it go) they have permanently torched their relationship with me (when I could have instead been a repeat customer for life). Once I post/repost this on other forums as a warning I imagine they'll lose other business as well (if people have any common sense!). And, given the special relationship they have with FFG, I'll go ahead and send FFG an email about this so they're aware of the negative play experience Team Covenant is generating for Destiny.
ANY other retailer would let you let you out of a preorder and take the fall for the fact they oversold it. The fact Team Covenant refuses to do so puts them below every other retailer I'm aware of. It's truly profit first, customer last with them and people need to go into it with eyes wide open going forward--learn from my mistake in trusting them.
I'm just curious, where do you keep getting 'months' from? Is that something they disclosed in an email, or are you just making a worst-case-scenario assumption?
1 hour ago, ReadtheCard said:This is all interesting and a bit surprising. Just curious, when did you place your order for the Saga set? I placed my order on Feb 13 and with the exception of receiving the email on April 26, which stated they would be able to fulfill all preorders, haven't heard anything since. If it is actually going to be months before they get these preorders shipped, then we definitely have a problem here. Thanks for posting your experience.
You're one day ahead of me (well, before I disputed the credit card charge yesterday....)--I ordered on February 14th.
54 minutes ago, WonderWAAAGH said:I'm just curious, where do you keep getting 'months' from? Is that something they disclosed in an email, or are you just making a worst-case-scenario assumption?
The "months" comes from my query to them about whether it could be weeks or months, and their refusal to deny it or provide any estimate whatsoever. In relevant excerpts from my email chain with them (happy to post their very hostile responses about cancellation too if people are interested):
Me: " Thanks Robert. So does "no estimates" mean it may be weeks or even months before it ships? I guess I had misunderstood the update email the other day to mean that TC had sufficient stock and it was a matter of just packaging it (i.e. A few days late at most). "
TC's response: " There is simply too little information presently, so there are no estimates of any kind for the time being. "
TC's response: " Suffice it to say though, we literally have zero information right now about the pending delivery of the rest of our supply. I understand you have made commitments to participating in events, but I cannot even begin to offer any kind of estimate to you given the current scenario as that would be impossible and irresponsible of me to do so. "
I imagine it will be shortly after the 25th, when wave two hits the streets. I can understand why they would be cautious about giving a date, since everyone got shorted last wave.
My FLGS seems fairly confident they'll be receiving most of the remainder of their initial (large) order with wave 2, so I am cautiously optimistic.
@GlobeTrotting I'm curious, are you bailing entirely on Spirit of Rebellion or just on getting a Saga Set from Team Covenant? I ask, because I don't see much recourse to get a set sooner by cancelling your order other than paying exorbitant eBay prices.
4 minutes ago, RookiePilot said:I imagine it will be shortly after the 25th, when wave two hits the streets. I can understand why they would be cautious about giving a date, since everyone got shorted last wave.
My FLGS seems fairly confident they'll be receiving most of the remainder of their initial (large) order with wave 2, so I am cautiously optimistic.
@GlobeTrotting I'm curious, are you bailing entirely on Spirit of Rebellion or just on getting a Saga Set from Team Covenant? I ask, because I don't see much recourse to get a set sooner by cancelling your order other than paying exorbitant eBay prices.
Definitely not bailing on SoR! SoR is still readily available in England at the moment so I'm just getting some boxes from my FLGS instead (picking them up tomorrow!). That was really the icing on the cake for me on this situation with TC--I was going to watch it sell out here locally while I wait indefinitely for them to get their act together. No thank you.
Went ahead and submitted my formal FTC complaint today as well as sent an email to FFG about this; will deal with the OK attorney general, local authorities and BBB complaints tomorrow. Gives me something to do while waiting on my SoR + I'm hopeful that my response will help TC shape up and start treating their customers the way they deserve.
It would be cool for them to add custom promos or a token set for those who waited it out... (Never hurts to ask :P)
Yeah, their first email really made it sound like they got the 1,000+ boxes they needed to fulfill all the orders in wave 1. I am not sure if that is a supply issue or a cash issue. @GlobeTrotting When you did get your response from them, all the guys that run TC were at worlds. Zach was even in the final 4 for Destiny. So the guy responding to you probably didn't know anything and he should have indicated that. Now that they are home, least I assume they all went home, they should give you a hard estimate or offer a refund per FTC regulations.
2 hours ago, GlobeTrotting said:In relevant excerpts from my email chain with them (happy to post their very hostile responses about cancellation too if people are interested):
Yes, please, I'm curious. Preferably full exchanges, because "relevant excerpts" can accidentally distort context.
Edited by Bron Ander Haltern