Was anyone able to ask FFG about the book during the convention?

On 26.7.2017 at 7:02 PM, Donovan Morningfire said:

The morale of Absol197's post is this:

Don't take FFG release dates as being set in stone until they say "in stores now."

From "In stores now" to actually be in european stores now you sometimes wait several months. And sometimes they do deliver super quickly, but the supply only lasted for so many pre-orders and you are waiting for the reprint

On ‎8‎/‎23‎/‎2017 at 11:20 PM, Banditks said:

Was anyone able to ask FFG about the book during the convention?

I believe they all sign NDAs and they won't talk about upcoming products. I've tried many, MANY times.

i was hoping they could at least give some basic information why there seems to be a stand still on all Star Wars RPG products. Apprently Ghosts has been "On a boat" for 6 months and Fully Operational should be at the printers by now if they even dream of having it come out this year at all being they promised quarter 3 of this year.

Just some basic info for those of us that have per-ordered or put money down on these products.

On 9/1/2017 at 6:05 PM, Banditks said:

i was hoping they could at least give some basic information why there seems to be a stand still on all Star Wars RPG products. Apprently Ghosts has been "On a boat" for 6 months and Fully Operational should be at the printers by now if they even dream of having it come out this year at all being they promised quarter 3 of this year.

Just some basic info for those of us that have per-ordered or put money down on these products.

Yeah, FO having no movement since March is a sign that something not normal is going down. Like, the delays caused by Ghosts (apparently something went wrong during transit) shouldn't have caused work on the AoR stuff to utterly halt for half a year. At this point, part of me wouldn't be surprised if they were cancelled or something...

1 hour ago, Rationalinsanity said:

Yeah, FO having no movement since March is a sign that something not normal is going down. Like, the delays caused by Ghosts (apparently something went wrong during transit) shouldn't have caused work on the AoR stuff to utterly halt for half a year. At this point, part of me wouldn't be surprised if they were cancelled or something...

My guess is that development of FO has finished but it hasn't moved to at the printer because of lack of money or it's place in the print queue got reassigned to ghosts.

Also bear in mind, this summer leading up to Gencon the priority has been Genesys. With Ghosts being delayed because of customs issues the likelihood is that, and other FFG Star Wars books, are simply awaiting their turn for the printers (Ghosts will probably need to be reprinted) and they are now stuck behind Genesys. My guess is there will be a glut of FFG Star Wars books Q4 when Dawn of Rebellion hits going into Q1 2018 before we get caught up.

This is utterly unacceptable. No business can survive these complete information blackouts. If there is a legitimate problem then informing customers is the bare minimum that can be done. If it's a financial issue with the product line, then do a pre-order or raise the price or something to make it work. But no information is a way to cause customers to seek other products. I'm tired of refreshing the page that should say I can buy the product to see no change. As customers we should demand more from them. We deserve more. Those who are still waiting on Ghosts a year later, that's just nonsense.

For shame FFG.

2 minutes ago, Khazadune said:

This is utterly unacceptable. No business can survive these complete information blackouts. If there is a legitimate problem then informing customers is the bare minimum that can be done. If it's a financial issue with the product line, then do a pre-order or raise the price or something to make it work. But no information is a way to cause customers to seek other products. I'm tired of refreshing the page that should say I can buy the product to see no change. As customers we should demand more from them. We deserve more. Those who are still waiting on Ghosts a year later, that's just nonsense.

For shame FFG.

Yes, but it may not be FFG's doing. They may not be allowed to say anything about it by Disney and/or Asmodee.

Then say that! "FFG is unable to comment at the present time but rest assured that we are working as hard as possible to continue delivering the best possible SW RPG products and will have more information when we are able."

You can say a lot without saying anything.

20 minutes ago, Khazadune said:

Then say that! "FFG is unable to comment at the present time but rest assured that we are working as hard as possible to continue delivering the best possible SW RPG products and will have more information when we are able."

You can say a lot without saying anything.

They may not even be allowed to say that much. Some "parent companies" can be very strict on what information they allow their subsidiaries and licensees to release, and Disney, for one, is notorious for keeping things extremely tight lipped.

Apple seems to be doing just fine and they almost never talk

32 minutes ago, Richardbuxton said:

Apple seems to be doing just fine and they almost never talk

Apple also delivers on promises of their products and deals with a customer base and business that dwarfs FFG by factors of ten. Comparing FFG to Apple is like comparing a leaky bath tub to Houston.

Too soon? Nah I get your meaning, and it is true. I don't agree with the FFG methodology but I'm also yet to see them fail to deliver on an announced product. Sure these are taking a long time but releasing them is really not a question, it's just a matter of when.

A company owes you nothing beyond what you've purchased. You haven't paid anything yet to FFG for those products, so they don't owe you anything on them yet. Sure, it would be a nice move for them to tell us more, but believing that they owe us that is nothing but entitlement.

On 9/4/2017 at 3:02 PM, Gallandro said:

Also bear in mind, this summer leading up to Gencon the priority has been Genesys. With Ghosts being delayed because of customs issues the likelihood is that, and other FFG Star Wars books, are simply awaiting their turn for the printers (Ghosts will probably need to be reprinted) and they are now stuck behind Genesys. My guess is there will be a glut of FFG Star Wars books Q4 when Dawn of Rebellion hits going into Q1 2018 before we get caught up.

This sounds like you have a factual reason for the delay with ghosts and not a supposition... is there actual factual reasoning behind the delays of ghosts and the savage spirits reprint that has been disclosed or are you going to get in to some nda trouble now?

5 minutes ago, jayc007 said:

This sounds like you have a factual reason for the delay with ghosts and not a supposition... is there actual factual reasoning behind the delays of ghosts and the savage spirits reprint that has been disclosed or are you going to get in to some nda trouble now?

An FFG employee replied to an email saying the ship Ghosts was on got diverted, a new print run had to be scheduled.

5 minutes ago, Richardbuxton said:

An FFG employee replied to an email saying the ship Ghosts was on got diverted, a new print run had to be scheduled.

Which most likely involves the recent collapse of a shipping company.

9 hours ago, HappyDaze said:

A company owes you nothing beyond what you've purchased. You haven't paid anything yet to FFG for those products, so they don't owe you anything on them yet. Sure, it would be a nice move for them to tell us more, but believing that they owe us that is nothing but entitlement.

That opinion is what is wrong with the world. Used to be that a company had to do right by its customers, not because they were entitled, but because that company felt it was their responsibility as good stewards and businessmen. Now we get a stream of White Knights that go about spouting how the world owes you nothing, as if that is the excuse for poor/lack of communication, failure to deliver on deadlines or other misdealings.

And, people did pre-order Ghosts.

7 hours ago, Richardbuxton said:

An FFG employee replied to an email saying the ship Ghosts was on got diverted, a new print run had to be scheduled.

Yes, I got a similar reply when I inquired about my pre-order. That's the nature of the beast... when Ghosts was diverted/impounded that means a new print run had to be ordered which meant delays as it now gets put in an ever growing queue from FFG. I'm sure FFG tried to avoid the need for a reprint and recover their merchandise, but the longer that process took, the longer a delay before they were eventually forced to order a reprint of the book.

45 minutes ago, Khazadune said:

That opinion is what is wrong with the world. Used to be that a company had to do right by its customers, not because they were entitled, but because that company felt it was their responsibility as good stewards and businessmen. Now we get a stream of White Knights that go about spouting how the world owes you nothing, as if that is the excuse for poor/lack of communication, failure to deliver on deadlines or other misdealings.

And, people did pre-order Ghosts.

You don't really know what white knighting means, do you?

22 minutes ago, HappyDaze said:

You don't really know what white knighting means, do you?

You don't see yourself coming to the rescue of your damsel in distress who doesn't need it?

It really is a shame that you haven't learned to troll better.

Shame Asmodee and FFG aren't publicly traded companies like WotC/Hasbro. Then they WOULD have to be accountable and tell their shareholders WTF is happening.

God forbid they find a new printer...maybe one domestically located so as to absolve all of these printing and shipping problems. Surely Disney can get them an "in" somewhere.

RPGs don't make much profit at all. Switching from a cheap (relatively speaking) Chinese printer to a more expensive US printer would likely hit them harder than they are willing to take.

42 minutes ago, HappyDaze said:

Me defending FFG? Get real. I'm as critical of them as anyone, but I also know that they don't owe me or anyone else anything more than the products we purchase. Even the errata that I'd like to see from them is a favor on their part.

However, it's redily apparent to me that you're an entitled little snowflake with your head so full of crap about how the world "should" work that reality itself hurts. Run back to your safe space cupcake.

Troll.

Anyways, let's leave Tomi Lahren to implode on his own impotent rage while the adults talk.

Yeah, domestic printing may not be as profitable but it can be done, my own books earn a 15-25 dollar margin on a 50$ book depending on research time. Their volume should increase that margin and with a more readily availabkr supply to meet the demand they could obstensibly see equal to or greater profits. If a reliable foreign printer/shipper arrangement came up they could always have additional prints done by them. As far as a long term business model, the company sure seems to miss that there are windows to hold customers when the market is so saturated.