Bought a Tantive IV on eBay and was dismayed to get it and find that the bases were malformed. I decided to contact FFG and see if they would replace them. I was up front with them that this was from an eBay purchase and I wasn't informed about the bases being warped (it was open, so I'm sure the seller was aware). To my surprise, FFG was happy to send me new bases! That's excellent customer support. Sure, it's just bases and not a model (I'm sure that would have been a different situation), but still, little things like that will keep me coming back to FFG.

Thanks again, FFG :-)

(Yes, I know they probably won't see this, but I sent them a thank you as well.)

Awhile back sent a message to the German FFG distribtot saying i needed several new bases and pegs to replace lost and broken ones ..... Not long latter the was a packet in my postbox.

**** and i keep drilling and glueing my pegs to keep my ships running....Time to write some emails

**** and i keep drilling and glueing my pegs to keep my ships running....Time to write some emails

Thats the real Star Wars way to do it

I have a huge pile of pegs from my 208 ships - but replaced them all with colored ones, in purple

I still manage to break stuff every once in a while.

It's been a while since I last had a need for FFG's customer service, but they've never let me down. Even better, my FLGS is also great at handling broken and missing stuff, and then does the heavy lifting of ordering replacements from the distributor and all.

I lost a couple cards from my damage deck. FFG sent me my missing cards. Thanks FFG! Best Customer Service ever!