Anyone's order for the premium get cancelled without their consent?

By alkali987, in The Investigators of Arkham Horror

I just discovered that my pre-order for this was mysteriously cancelled. I have not gotten any kind of shipping notice or anything after sending multiple emails with no response, only to check my orders on my profile to see it was cancelled on Dec 30th. Worth noting I am international residing in Canada. This will really anger me if they cannot fix it!