Hi folks - I'm in the middle of opening a box of boosters and already experienced four mispacks (dice doesn't match card). Is this a common thing? I'm guessing there's no recourse to get that fixed...although it could be once I finish opening all the boosters the dice will match the cards in the entire box. A bit disconcerting as far as buying individual boosters...

Actually now that I'm done I see everything matches in the end...

It matched within the booster box?

This is exactly the same as happened with my booster box but I opened 6 packs all with mismatched dice, but once the whole box had been opened each die did match up with its corresponding card,

That's kinda funny actually, be a sneaky way to get people to buy boxes. You COULD buy boosters and get random stuff or buy a box and gurantee you get all the dice for the cards. Brilliant

That's kinda funny actually, be a sneaky way to get people to buy boxes. You COULD buy boosters and get random stuff or buy a box and gurantee you get all the dice for the cards. Brilliant

that's actually terrible for them, as they will likely have to send out lots of replacement dice to people that only bought single packs

also if lots of these reports start coming in there will likely be people that will claim that their vader came with some other random die instead and FFG will likely have to honor it due to their mistakes

That's kinda funny actually, be a sneaky way to get people to buy boxes. You COULD buy boosters and get random stuff or buy a box and gurantee you get all the dice for the cards. Brilliant

that's actually terrible for them, as they will likely have to send out lots of replacement dice to people that only bought single packs

also if lots of these reports start coming in there will likely be people that will claim that their vader came with some other random die instead and FFG will likely have to honor it due to their mistakes

They don't send out replacement dice. They send you a card to match the die, not the other way around.

That's kinda funny actually, be a sneaky way to get people to buy boxes. You COULD buy boosters and get random stuff or buy a box and gurantee you get all the dice for the cards. Brilliant

that's actually terrible for them, as they will likely have to send out lots of replacement dice to people that only bought single packs

also if lots of these reports start coming in there will likely be people that will claim that their vader came with some other random die instead and FFG will likely have to honor it due to their mistakes

They don't send out replacement dice. They send you a card to match the die, not the other way around.

so what happens if you get a mispack and they don't all match up in an entire box, 2 of which were legendary cards with the rare dice

your box now only contains 4 legendary's? that sucks

This is the problem that you have when you package things together and at a certain point one of those things becomes irrelevant. Opening a pack and seeing a die that you want with the wrong card is great if they are replacing the card or if it's a character and you already have the card. But opening a pack and getting a card that you want with a die that sucks well that just plain sucks.

If I opened a rey's staff card with a vader die I would be elated. Give me the opposite outcome and I would be pretty bummed about that one. I wonder how they are going to approach this if the packaging error continues to occur. I bought one booster box and 29 individual boosters so far with no mistakes. I have however read a few posts where the wrong cards/dice were packaged and all corrected in that booster box.

Wouldn't this imply some of their packaging practices? They must be sealing the packages at the same station they pack a box? In my mind I imagined a pile of sealed rares and sealed legendaries with someone throwing in 30 rares and 6 legendaries per box, already sealed.

This implies they get the cards at their station, collect the correct die, seal each package and place it in the box. Even more reason to buy these full booster box at a time.

So yeah, basically once all the packs were open, I had dice to match cards and vice versa. BUT - I would say at least 6 packs were mismatches. Like I'd see a General Greivous card, but a dice for something totally different. I have to say that's a terrible accuracy percentage out of a single box and like I said, makes me hesitant about buying individual boosters.

This coupled with the fact they had issues with their printing partner makes me wonder who's producing this for them, and what kind of quality control they have. Most of the issues seem related to the dice themselves. I wonder if the cards are printed at location A, and dice at location B, and someone has to package them together.

My gravity feed had no mismatches and I haven't gotten a mismatch in a dozen additional boosters. Not refuting you, just offering another anecdote to paint a better picture of how common this is.

I'm lucky to have not come across any mismatches, I am pretty disturbed by reports of it happening and hope that FFGs QC department get on top of it, because right now I'm reluctant to buy any more sealed product - thankfully got enough to keep me going through trades and a few single purchases... for now.

Between my self and my immediate group of friends we've opened something close to 15 boxes of boosters. No mispacks or miscast dice.

You have to look at it this way. No one is going to go on a FB group or forum and tell you about the box they just opened having no errors. But they very well might in regards to a mispack. So even if it is a very small number of packs with errors, you hear about a lot of those instances. Any errors are a problem but allowing it to erode your trust in the product at this point probably isn't entirely grounded.

So yeah, basically once all the packs were open, I had dice to match cards and vice versa. BUT - I would say at least 6 packs were mismatches. Like I'd see a General Greivous card, but a dice for something totally different. I have to say that's a terrible accuracy percentage out of a single box and like I said, makes me hesitant about buying individual boosters.

Those 6 mismatched pack from the booster box i opened are the only ones I've encountered, and like you it did make me think twice about buying singles, but i have bought 18 singles since then from various suppliers and not had any mismatches.

Between my self and my immediate group of friends we've opened something close to 15 boxes of boosters. No mispacks or miscast dice.

You have to look at it this way. No one is going to go on a FB group or forum and tell you about the box they just opened having no errors. But they very well might in regards to a mispack. So even if it is a very small number of packs with errors, you hear about a lot of those instances. Any errors are a problem but allowing it to erode your trust in the product at this point probably isn't entirely grounded.

because as customers we entrust that the company will provide product accurate to what our expectations are (which are fair and true), and when those expectations are not met we now have to go an extra step and deal with customer relations, go the extra mile and put in our own time and effort into something WE paid for with our own money (money = time, time is the one resource we never get back) and then we have to spend MORE TIME waiting for our package to arrive via mail. So these things are a HUGE inconvenience. I understand that these things happen, but at that point they SHOULD go the extra mile and replace which ever the customer wants, be it the DICE or the CARD. FFG makes ZERO money off of the secondary market so sending a dice or sending a card really makes little to no difference for them in the grand scheme of things

in fact, if they don't give the customers what they want especially when an error occurred on their side, those customers will potentially not buy product from them in the future. and in a CCG format, that can be hundreds or even thousands of dollars worth of product they lose out on.. over what, a single die or piece of cardboard? It's really a no brainer

and yes i'm sure there will be the odd people that may abuse it and force FFG to make strict decisions but i'd like to think that most people are pretty honest, i know i am.

FFG makes great product and i'd like to make sure they keep making great product by not trying to nickle and dime them, but if i opened a Vader card and it came with Rey's staff die, i'd be pissed if they sent me a card Rey's staff after asking for a Vader die

Between my self and my immediate group of friends we've opened something close to 15 boxes of boosters. No mispacks or miscast dice.

You have to look at it this way. No one is going to go on a FB group or forum and tell you about the box they just opened having no errors. But they very well might in regards to a mispack. So even if it is a very small number of packs with errors, you hear about a lot of those instances. Any errors are a problem but allowing it to erode your trust in the product at this point probably isn't entirely grounded.

because as customers we entrust that the company will provide product accurate to what our expectations are (which are fair and true), and when those expectations are not met we now have to go an extra step and deal with customer relations, go the extra mile and put in our own time and effort into something WE paid for with our own money (money = time, time is the one resource we never get back) and then we have to spend MORE TIME waiting for our package to arrive via mail. So these things are a HUGE inconvenience. I understand that these things happen, but at that point they SHOULD go the extra mile and replace which ever the customer wants, be it the DICE or the CARD. FFG makes ZERO money off of the secondary market so sending a dice or sending a card really makes little to no difference for them in the grand scheme of things

in fact, if they don't give the customers what they want especially when an error occurred on their side, those customers will potentially not buy product from them in the future. and in a CCG format, that can be hundreds or even thousands of dollars worth of product they lose out on.. over what, a single die or piece of cardboard? It's really a no brainer

and yes i'm sure there will be the odd people that may abuse it and force FFG to make strict decisions but i'd like to think that most people are pretty honest, i know i am.

FFG makes great product and i'd like to make sure they keep making great product by not trying to nickle and dime them, but if i opened a Vader card and it came with Rey's staff die, i'd be pissed if they sent me a card Rey's staff after asking for a Vader die

except if you send me what I want I now have a way to cheat the system. I can also get a rey staff with vader dice and get the vader card sent to me AND the rey staff dice. now there giving me free product.

Between my self and my immediate group of friends we've opened something close to 15 boxes of boosters. No mispacks or miscast dice.

You have to look at it this way. No one is going to go on a FB group or forum and tell you about the box they just opened having no errors. But they very well might in regards to a mispack. So even if it is a very small number of packs with errors, you hear about a lot of those instances. Any errors are a problem but allowing it to erode your trust in the product at this point probably isn't entirely grounded.

because as customers we entrust that the company will provide product accurate to what our expectations are (which are fair and true), and when those expectations are not met we now have to go an extra step and deal with customer relations, go the extra mile and put in our own time and effort into something WE paid for with our own money (money = time, time is the one resource we never get back) and then we have to spend MORE TIME waiting for our package to arrive via mail. So these things are a HUGE inconvenience. I understand that these things happen, but at that point they SHOULD go the extra mile and replace which ever the customer wants, be it the DICE or the CARD. FFG makes ZERO money off of the secondary market so sending a dice or sending a card really makes little to no difference for them in the grand scheme of things

in fact, if they don't give the customers what they want especially when an error occurred on their side, those customers will potentially not buy product from them in the future. and in a CCG format, that can be hundreds or even thousands of dollars worth of product they lose out on.. over what, a single die or piece of cardboard? It's really a no brainer

and yes i'm sure there will be the odd people that may abuse it and force FFG to make strict decisions but i'd like to think that most people are pretty honest, i know i am.

FFG makes great product and i'd like to make sure they keep making great product by not trying to nickle and dime them, but if i opened a Vader card and it came with Rey's staff die, i'd be pissed if they sent me a card Rey's staff after asking for a Vader die

except if you send me what I want I now have a way to cheat the system. I can also get a rey staff with vader dice and get the vader card sent to me AND the rey staff dice. now there giving me free product.

like i said, there will be those that abuse it, but i'd like to think most of us are honest people.

I want a secondary Vader, but i'm not going to try and weasel my way to get one. I have a moral code and honesty about me. I've also never experienced a miss-pack, but if i did i'd want my choice of the 2

Yep for sure this may not be widespread and I might just have gotten a really wonky box. Like it was to the point where I was nervous opening each pack because I kept getting a mismatch...but it slowly became apparent that all the dice and cards were IN the box, just not in the same packs themselves. Really weird.

For the record, I ordered another box so this didn't really put a dent in my purchase intent

Between my self and my immediate group of friends we've opened something close to 15 boxes of boosters. No mispacks or miscast dice.

You have to look at it this way. No one is going to go on a FB group or forum and tell you about the box they just opened having no errors. But they very well might in regards to a mispack. So even if it is a very small number of packs with errors, you hear about a lot of those instances. Any errors are a problem but allowing it to erode your trust in the product at this point probably isn't entirely grounded.

because as customers we entrust that the company will provide product accurate to what our expectations are (which are fair and true), and when those expectations are not met we now have to go an extra step and deal with customer relations, go the extra mile and put in our own time and effort into something WE paid for with our own money (money = time, time is the one resource we never get back) and then we have to spend MORE TIME waiting for our package to arrive via mail. So these things are a HUGE inconvenience. I understand that these things happen, but at that point they SHOULD go the extra mile and replace which ever the customer wants, be it the DICE or the CARD. FFG makes ZERO money off of the secondary market so sending a dice or sending a card really makes little to no difference for them in the grand scheme of things

in fact, if they don't give the customers what they want especially when an error occurred on their side, those customers will potentially not buy product from them in the future. and in a CCG format, that can be hundreds or even thousands of dollars worth of product they lose out on.. over what, a single die or piece of cardboard? It's really a no brainer

and yes i'm sure there will be the odd people that may abuse it and force FFG to make strict decisions but i'd like to think that most people are pretty honest, i know i am.

FFG makes great product and i'd like to make sure they keep making great product by not trying to nickle and dime them, but if i opened a Vader card and it came with Rey's staff die, i'd be pissed if they sent me a card Rey's staff after asking for a Vader die

except if you send me what I want I now have a way to cheat the system. I can also get a rey staff with vader dice and get the vader card sent to me AND the rey staff dice. now there giving me free product.

like i said, there will be those that abuse it, but i'd like to think most of us are honest people.

I want a secondary Vader, but i'm not going to try and weasel my way to get one. I have a moral code and honesty about me. I've also never experienced a miss-pack, but if i did i'd want my choice of the 2

You can't operate a business like that. You're expecting FFG to operate a replacement service in a manner that is comically easy for someone to abuse, and likely expensive to operate. They can't do that solely on the basis of hoping people won't abuse it. Trusting that people won't scam them is literally not an option.

They will not replace dice. They will replace cards. They will send out an entire replacement pack in instances where replacing the card doesn't rectify the situation.

You can't operate a business like that. You're expecting FFG to operate a replacement service in a manner that is comically easy for someone to abuse, and likely expensive to operate. They can't do that solely on the basis of hoping people won't abuse it. Trusting that people won't scam them is literally not an option.

They will not replace dice. They will replace cards. They will send out an entire replacement pack in instances where replacing the card doesn't rectify the situation.

i'm sure they have procedures in place, such as names and addresses in the system of people that have done it before

so essentially everyone COULD get away with it once, a second time they might question it and once it starts becoming a pattern it's easy to just say no altogether

you also can't run a business without trust in your customer base. Trust is a two way street. And at the end of the day, the customer holds the power, because the business stays in business because of the customers

A business absolutely does not need to put systems in place that require them to trust their customer base.

You naively believe people wouldn't take advantage of the ability to get free elite dice from FFG for invented mispacks. The reality is you'll find people that won't have your moral qualms over the situation. If you don't believe that such people exist and are involved with this game then I'd suggest you go buy loose booster pack lots of Ebay, I'm sure they won't be completely devoid of Legendaries. Or go look at the rush from some people to buy packs from Amazon as soon as it was reported that some orders of packs were being shipped as boxes instead. Scamming FFG out of a die in order to save themselves from having to splurge on a second $40 Vader wouldn't even cause some people to blink.

A business absolutely does not need to put systems in place that require them to trust their customer base.

You naively believe people wouldn't take advantage of the ability to get free elite dice from FFG for invented mispacks. The reality is you'll find people that won't have your moral qualms over the situation. If you don't believe that such people exist and are involved with this game then I'd suggest you go buy loose booster pack lots of Ebay, I'm sure they won't be completely devoid of Legendaries. Or go look at the rush from some people to buy packs from Amazon as soon as it was reported that some orders of packs were being shipped as boxes instead. Scamming FFG out of a die in order to save themselves from having to splurge on a second $40 Vader wouldn't even cause some people to blink.

what are you talking about? i have faith that FFG product will 99.9999% of the time be accurate but for those very rare instances, as a customer i'd expect a little compensation for my troubles due to faulty product

you have a very authoritarian mentality. This kind of mentality is what gives corporations more power and less power to the people.. which is scary enough in this world already

A business absolutely does not need to put systems in place that require them to trust their customer base.

You naively believe people wouldn't take advantage of the ability to get free elite dice from FFG for invented mispacks. The reality is you'll find people that won't have your moral qualms over the situation. If you don't believe that such people exist and are involved with this game then I'd suggest you go buy loose booster pack lots of Ebay, I'm sure they won't be completely devoid of Legendaries. Or go look at the rush from some people to buy packs from Amazon as soon as it was reported that some orders of packs were being shipped as boxes instead. Scamming FFG out of a die in order to save themselves from having to splurge on a second $40 Vader wouldn't even cause some people to blink.

what are you talking about? i have faith that FFG product will 99.9999% of the time be accurate but for those very rare instances, as a customer i'd expect a little compensation for my troubles due to faulty product

you have a very authoritarian mentality. This kind of mentality is what gives corporations more power and less power to the people.. which is scary enough in this world already

That is because in this case people cant be trusted....

If they would replace dice for mismatch then there would be tons of people claiming that they are missing a Vader dice.... The abuse would be absurd.

People are ***** when the anonymity of the internet is involved. Sure you have to give your name, but you do not look someone int he eye and you never have to see them its just a faceless corporation you are ripping off so who cares!