I went to Worlds last November. I had an absolute *blast*.

This isn't one of those posts though.

After Worlds was over, I visited a friend of mine for a few days. When I was packing up for my flight, I realized I couldn't find the case for my Surface Pro 3. (I had the tablet, just not its case.) Wracking my memory, I eventually realized the last time I had used it...was at FFG, when I had just finished the Sunday afternoon Hangar Bay.

I had about a 90 minute window if I wanted to be certain to catch my flight back to Vancouver, Canada. I asked my friend if we would be able to swing by FFG on our way to the airport and still be in time: reeeeeeeeally iffy. (Basically, his place made the third point of an almost-isosceles triangle.) So we piled into his car early, and on the way I called the store. Through a bit of back and forth, I confirmed that yep, sure enough, I left it there and they had it waiting for me. (The guy I talked to had a moment of mild panic on my behalf when he pulled out what he must have thought were my flight tickets from one of its pockets; but they were just the tickets I used to go to Minneapolis, not anything I needed to leave. : )

I deliberated, worked it out, and decided I just couldn't risk missing my flight. Called them back to say I wasn't able to make it after all. On impulse, I asked if they would be willing to mail it back to me, but emphasized that I would be -perfectly okay- if they didn't; it was after all completely my fault for a) forgetting it in the first place, and b) not even noticing I forgot it until I was packing up for my flight home two days later! The guy I talked to (I forget his name, and boy now do I wish I hadn't) wasn't sure, but he took down all my information just in case.

I never heard from them again.

Until my case arrived in the mail today.

So...yeah. A public thank you to FFG for once again going above and beyond, even when their customers are rather foolish and completely 'at fault'! : )

FFG IS GREAT when it comes to this stuff!

A grand round of applause to the stewards of this fine game, may their beards never fall out!

a couple of years ago I was subjected to a robbery of my folder with all of my cards and a laptop from a bag when i was loading my car

my miniatures were in a large case and they didn't bother with that

I contacted FFG
they sent a replacement of the cards i lost
This was stolen from my doorstep (I live in a high crime area)

they sent a replacement
the Customer Service of this company is without a doubt the best i have ever heard of

FFG you are fantastic
Thank you again

FBJ

did they ship it for free ? even better..

Good stuff!

I have had dealings with their customer service and they are top-notch.

I was missing one card from a set in another game. FFG Customer Service sent me the entire set without even asking which card I was missing.

Their, and a few others, have excellent customer service. I've always been very pleased and it is one of the reasons I have so many FFG games and, on a couple, bought into a living game such as this one.

I went to Worlds last November. I had an absolute *blast*.

This isn't one of those posts though.

Uh oh

I never heard from them again.

Until my case arrived in the mail today.

So...yeah. A public thank you to FFG for once again going above and beyond, even when their customers are rather foolish and completely 'at fault'! : )

Alright, alright, alright!

Hopefully Asmodee is taking notes.

There is a reason, other than "Star Wars, Duh!" Why this is the number one selling minis game. FFG customer service ensures that they keep getting repeat customers.

Basically... Mail them some plastic and cards, on us, know that they'll probably by an extra ship next go round.