Hi,

I just received Treaty of Champions and started by sorting the stuff and sleeving all the cards and when I cut out the proof of purchase (I obviously keep them all!) I noticed only after I held the cut part that it was lacking a serial number, which so far was present on every other proof of purchase I got:

http://kai-schmidt.eu/DSC_0405.JPG

(picture not embedded because of its size)

Is this normal? Did FFG stop issuing serial numbers? Or is this a 'fault' and I should contact FFG support to get a code?

I keep those too, but I have absolutely no idea why?
Do they serve some purpose?

Ok, I am now unsure because I just went and looked at the last two items I bought and one does and one does not have a numeric code attached to the Proof Of Purchase.

I am luck, like you I still have all the package and could prove it with a picture if need be. But it does make me wonder.

Ok, I am now unsure because I just went and looked at the last two items I bought and one does and one does not have a numeric code attached to the Proof Of Purchase.

I am luck, like you I still have all the package and could prove it with a picture if need be. But it does make me wonder.

You too? So I suppose FFG might really have stopped issuing codes for their products.

Or alternatively: There is a larger problem affecting the production that no one noticed in quite a while. (Seems unlikely though?)

On other hand, I never had any use of thoses codes and I'm buying FFG's game from now 10 years

Descent 2nd Edition is my first FFG game that I own myself, but I've read about it here on the Forum.

Someone speculated that they might use it in Road to Legend so users can 'authorize' their accounts for the game material they own, but immediately was a load of replies stating that those codes were never used for anything at all and that many customers started throwing them away at some point.

I'm still quite new here: Do FFG staff members read the forums or do I have to contact them through their contact form to get anything official?

Try out with the contact form if you seek an official answer

Hey,

I got a reply from FFG (or rather from Asmodee) and after apologizing for the delayed response they wrote:

Sadly that was an error that made its way through the production process. Our design team has previously been made aware of the issue at hand. In the end, we thank you thought, for watching our back is it where - and don’t worry about it when it comes to servicing your product in the future.

So everything is fine even though it was an error.

I'm a little surprised that you received a response. I've emailed them twice (once this month, once last month) and Asmodee hasn't responded at all.

I miss when FFG answered their own email. I'm a tad worried in what direction Asmodee is going to take FFG.

I'm a little surprised that you received a response. I've emailed them twice (once this month, once last month) and Asmodee hasn't responded at all.

I miss when FFG answered their own email. I'm a tad worried in what direction Asmodee is going to take FFG.

I suppose they are really busy right now, even though that doesn't explain why your earlier question wasn't answered while mine was.

Basically the apology in my mail was:

Thank you for contacting Asmodee North America Customer Service. Sorry about the delay in getting ahold of you.

Please beware that our Customer Service team is in the process of integrating many systems, between numerous entities, to provide the best systems possible to service our customers as Fantasy Flight Games business unit becomes Asmodee North America. On top of that, we are receiving a higher volume of emails and parts requests then normally here at the Customer Service department which has resulted in a slow-down of servicing all of those inquiries.

I'll assume some part of the "integrating many systems" process might have messed up the order in which service requests / customer questions are being processed right now.

I hope the customer service (after the transition) will remain as good as before.