All too often on various boards we're primed to complain about anything that we don't like, but rarely do folks say anything when somebody does right by you.

Well, Fantasy Flight did right by me and I appreciate it very much.

They stand by their products and they care about their consumers. I purchased a book, Creatures Anathema, which unfortunately had a defect. I suspect they could have simply told me to go back to the retailer and get a refund or whatever...

...instead they had a Customer Service employee contact me and he arranged a replacement.

The employee, Thaad, was very helpful and courteous, and got the replacement to me quickly.

I've never dealt with a RPG company that has been more customer-oriented than Fantasy Flight. You've reinforced my loyalty to your products and to your company.

Thank you and much success to you with all of your product lines-

Jason

I agree. Customer service at FFG has been top-notch in my experience.

The most recent being questions about my order of Rogue Trader Collectors Edition and certain issues surrounding it. Friendly, always willing to help and answer questions, and if certain answers are unavailable at the time they've always remembered to keep me in the loop as soon as they know more.

Like I said, top-notch!

Yup! FFG rules!

Mazinkaiser said:

That they do, that they do.

-Hear hear !-

True dat. Every time I've sent an email through to FFG (for example when I screwed up the naming of my Rogue Trader on the collector's edition) I've had immediate, polite, friendly and helpful feedback - and results, too.

yes I have never experienced better customer service than those at FFG

some time ago I made the mistake by directly answering a "friend`s invitation" by the recieved email I got. thus my letter was sent to FFGs customer service instead. Problem was that I have written the letter in norwegian. But behold and see. they wrote back and explained how I had to proceed to get in contact with my new friend. They had understood my norwegain, one of the customer guys could swedish enough to understand what the letter was about.

I am truly impressed by their capabilities.

And they make some pretty good games, too

Lightbringer said:

I have noticed that too.

I have a large amount of respect for the company, and have been playing their games since the first edition of Twilight Imperium.

I would like to agree with this thread, if it weren't that FFG don't stick by the KH TCG, don't pay attention to it or sort it out. And after 2-3 years of sticking with the KH TCG I'd like to see some support from FFG -_-'

while i haven't had the experience of FFGs Customer Service, I do appreciate all that has been said about the support they have given to their products and their customers. it makes me feel that much better purchasing their products being able to keep in mind that help may be available.

cheers

First, I want to agree with you guys. I once sent a query having nothing to do with any of the company's products but more to do with how the traditional game industry works, it took them a little while but they got back to me. Not only that, it was a personalized response instead of one of those you're-just-a-number-responses.

Second, I can't help but wonder how well this thread would go over on the Warhammer Fantasy 2ed. board. Those guys are not so happy right now...

Milova said:

For sure, for sure.