Advertisement is contractual. It is one of our rights as customers.

Sincerely, they could just stop adding so many useless and repetitive rules cards (Do we need another Modifications and Titles rules cards, specially when that is now explained in the new core set manual?) and with the cardstock that they would save, add another tractor beam to keep people happy.

What if someone doesn't have the new core? Or a previous expansion that contained the rules card? FFG has to treat each expansion as its own thing because they can't assume every potential buyer is an X-Wing completist. That's why there are still Focus and Evade and all the other tokens included when most of us have dozens or even hundreds already; somebody else might not.

Advertisement is contractual. It is one of our rights as customers.

Sincerely, they could just stop adding so many useless and repetitive rules cards (Do we need another Modifications and Titles rules cards, specially when that is now explained in the new core set manual?) and with the cardstock that they would save, add another tractor beam to keep people happy.

What if someone doesn't have the new core? Or a previous expansion that contained the rules card? FFG has to treat each expansion as its own thing because they can't assume every potential buyer is an X-Wing completist. That's why there are still Focus and Evade and all the other tokens included when most of us have dozens of even hundreds already; somebody else might not.

This. All expansions assume the buyer only has the old core set and nothing else. This is good practice.

Simple three step process.

#1 Don't read preview articles.

#2 Don't preorder anything.

#3 If you ignore 1 & 2 then try to air your grievance and say something negative about FFG the "community" will treat you like a ******.

Follow these simple rules. Have a good day.

I mean, people are complaining about having to buy two Mist Hunters to get two tractor beams. Imagine having to buy stuff you don't even want just to get rules and components?

Advertisement is contractual. It is one of our rights as customers.

I was thinking about this and realized that most companies that post image of products that are in development have a disclaimer saying "This is not a final product; subject to change." Or something like that. With the trends in the preview article, maybe they should just put this disclaimer at the bottom of each preview article.

When they run their business only putting one kind of card in one pack (TLT, Autothrusters, etc) then they need to be spot on with the contents people are buying.

TLT and Autothrusters and mk II engines come in pairs because more than one ship can use them. Two k-wings can use two TLTS. The Mist Hunter title is unique an there for even when running two of them you can only equip 1 tractor beam.

Other ships do not need to be mist hunters to equip tractor beams, though.

Advertisement is contractual. It is one of our rights as customers.

Sincerely, they could just stop adding so many useless and repetitive rules cards (Do we need another Modifications and Titles rules cards, specially when that is now explained in the new core set manual?) and with the cardstock that they would save, add another tractor beam to keep people happy.

So right and wrong. The advertisement is usable to make a purchasing decision and if it is wrong then there is an issue, true. However, directing complaints to FFG isn't correct. I assume most people bought the item from a distributor. That is the one that made the false claim. They are the one you should complain to (if, of course, they used the promo image in their advertisement). As many buy from online resellers, and all (I have seen) used the image then you are perfectly within your rights as a customer to ask they take the item back, since it is not what they promised (in the form of advertisement). The reseller will have to take the opened item and eat the shipping costs for selling you something other than what you actually ordered. From there, the distributor can do the same thing to FFG. That is what is far more likely to take actions to prevent these things in the future. If distributors start to call or start sending back opened product FFG will be far more incentivized to correct it then if they receive some emails or angry posts.

Not something I am personally interested in doing. However, there are some who are far more upset about it and also those who only bought it for the cards in question. This is something they may want to look into pursuing.

The ffg website clearly states it comes with one tractor beam.

I'm not sure what you are upset about.

It says it comes with a tractor beam.

It's entirely reasonable to expect the photo of everything in the box to be a more exhaustive list of everything in the box than a few fluffy sentences listing a few things in the box.

The photo has everything laid out which makes it appear like that is everything that is included in the package when we buy it. The title of the preview even has "Tractor Beams" (plural). If that's not the case, then that's false advertising.

This was plainly a horrible decision by FFG if they did change the contents after the fact, but if the image was a mistake from the beginning then that's a pretty big screw up on the company's part. It got many people to preorder the product expecting one thing, but getting another after opening their purchase.

The other thing that I have a problem with is that the preview was posted months ago, and between now and then there have been many posts here on these forums discussing the preview and some even praising FFG about the inclusion of multiple cards. Somebody at the company had to have seen these comments, so at that time somebody should have posted a clarification about what the package actually includes.

I need four tractor beams. I really don't want four G1-A's

Buy 1 or 2 G1-A s and 1-2 Imperial Aces for them.

I need four tractor beams. I really don't want four G1-A's

Buy 1 or 2 G1-A s and 1-2 Imperial Aces for them.

I own zero imperial ships and have zero need to purchase an imperial veterans pack let alone two. I had no problem getting two G1-A's. But four is going overboard.

Then either find another way to get tractor beam cards, or suck it up and shell out the money. FFG can put as many as they want in the expansion, and as someone has pointed out, they are not bad ships to have multiples of.

Well I remember FFG in the beginning of X-wing, their customer service was stellar. Always really helpfull, really fast to answer to emails. Now with Asmodee its a disaster... I got a reply from an email that I did a month half ago 3 weeks ago and still nothing now. Even tried to call Asmodee directly... No answer.

What is pissing me off is that there is no community manager or anything. When you make serious blunders in a row like that. (false advertisement with the beam, major screw up with the bomb slam thing)

First of all you get your community manager to show asap on your official forum and apologize and offer a reasonnable solution to your customer base. That's what most high profile company will do.

Everybody is pissed here in my area and for obvious reasons, the 2 Baffle does not make any sense whatsoever and there is already list of M3 with multiple tractor beam out there who needed and was counting on that extra card.

Staying silent when you screw up like that and not having a community manager take over and be vocal about it means that you could careless about your customer base and that is a HUGE mistake even more so when you are the #1 miniature game on the market . Its simple FFG should apologize for what happened. Send a bunch of Tractor beam to the supplier in each country who are going to send some to their retailer on their next ffg order. Ask the store to show a proof of purchase and give a tractor beam card to the customer. That's it... Really simple, everybody would be happy and for those who never goes on the forum and play casually, well... They will not be impacted anyway.

So if they actually read their forum they should get someone from ffg to reply and apologize and put in place something like that

It's utterly disingenuous to pretend that this switch is for any other purpose than to get people to buy more Mist Hunters. The tractor beam is the premier gameplay mechanic being introduced with this wave, something that has been promoted and pushed.

Separate from that, I do not believe FFG is wholly culpable for the idea that the ship with come with both of these highly desired upgrades. I do hold them culpable for not A) paying attention to the idea in the community that players believed there would be two (2) TB shipped with the G-1A, and B) not dispelling this misinformation. It's irresponsible on their part.

The spoiler production is about as strong evidence as you can get that they intended to ship two (2) TB, and the image is, in effect, an advertisement, so this switch is misleading. The image was produced in order to draw interest in the product and build hype; including two (2) TB was arguably a strong part of that. Changing this later without an update sent out on the same channels that communicated the image in the first place is deceptive and, once again, irresponsible. This initial introduction is used to inform the customer and initiate interest in a purchase; failing to include any form of disclaimer that the final product that ships may or will be different is bad practice.

Whether you want to argue:

1. Worth/value of the upgrade
2. Worth/value of the product as a whole
3. Some sort of emotional argument

Your point is invalid. This situation is likely not false advertising, but FFG misrepresented their product, and should have redacted the image and informed the customer base of the correct contents of the product.

As an aside, I believe it unlikely that this represents a trend in FFG's business practices, but I do find it disconcerting that this is happening when the game is reaching a new peak in popularity and profitability. As a customer deeply invested in the game, I would appreciate a statement from the company establishing better communication with the customer base.

Not sure when the picture was updated as I have been away from the forums and previews for a while. If you look at the picture in the January 12 article it is correct now. The file name even has "spread-fix" in it.

Not sure when the picture was updated as I have been away from the forums and previews for a while. If you look at the picture in the January 12 article it is correct now. The file name even has "spread-fix" in it.

That;s brand new, as of March 17th it was original picture.

Not sure when the picture was updated as I have been away from the forums and previews for a while. If you look at the picture in the January 12 article it is correct now. The file name even has "spread-fix" in it.

That;s brand new, as of March 17th it was original picture.

History is written by the victors!

In this case, it's also written by the people who make the products we continue to purchase and enjoy ... even when the marketing for those products is misleading or at the very least inaccurate.

wow, the pictures are changed now? can someone publisher a before/after side-by-side?

Not sure when the picture was updated as I have been away from the forums and previews for a while. If you look at the picture in the January 12 article it is correct now. The file name even has "spread-fix" in it.

That;s brand new, as of March 17th it was original picture.

Time-stamped pics or it didn't happen.

I need four tractor beams. I really don't want four G1-A's

Buy 1 or 2 G1-A s and 1-2 Imperial Aces for them.

I own zero imperial ships and have zero need to purchase an imperial veterans pack let alone two. I had no problem getting two G1-A's. But four is going overboard.

Hey, at least you aren't looking for four Advanced Sensors. Man, so many people needed to run 4 B w/Advanced Sensors in Wave 3...

And that build is likely more useful than anything that requires 4 Tractor Beams...

Actually, the wave 8 announcement article hasn't been updated yet, but the ship preview article has.

The file names on them are identical.

It's probably just a mistake.

Besides, you're not going to be spamming tracs until Imp Vets anyway.

Actually I was looking forward to 2 or 3 tractor-Scyks to drag down a target for their buddies. I want multiples here because let's face it, 3 dice is hardly a guaranteed hit.

I still want my 2nd beam! Lol. False advertising and not making announcement about the product change... like if we would not notice... I mean cmon, it's insulting our intelligence here. I had an issue like that in the past for an inaccurate picture of a product that I had bought online. I took a screen shot before they had the time to change it. The guy at first did not want to hear any of it, when I told him that I had proof and that I was reporting to PayPal... Well the guy refunded me and told me to keep the wrongly advertised product. Kind of stuff that PayPal don't mess around with.

Some people do not care about the extra beam, I do and I can even mail them back the useless 2nd baffle if they want! Lol. I just hope that for those who ask for another one, FFG will just mail one without any arguing on their part.

Also for those who say: "The extra beam token is there for an extra in case" well no it is not! I remember when I got my decimator, there was only one extra evade for Ysanne and that's it, thet did not put an extra one in case. It was obviously a last minute change and they screwed up and people noticed it obviously.

it's annoying sure but im pretty sure the packaging even has your standard "contents may vary" legal mumbojumbo attached to it so whatevs.

I need four tractor beams. I really don't want four G1-A's

Buy 1 or 2 G1-A s and 1-2 Imperial Aces for them.

I own zero imperial ships and have zero need to purchase an imperial veterans pack let alone two. I had no problem getting two G1-A's. But four is going overboard.

Then either find another way to get tractor beam cards, or suck it up and shell out the money. FFG can put as many as they want in the expansion, and as someone has pointed out, they are not bad ships to have multiples of.

Meh, suck it up? If they had advertised correctly I would have no qualms. It's things like that that make me less prone to preordering and less prone to overspend.

it's annoying sure but im pretty sure the packaging even has your standard "contents may vary" legal mumbojumbo attached to it so whatevs.

Even that, honestly when you have people like myself who have spent about 2k on X-wing and buying every single expansion or core set and on alot of occasions multiple copies of them. If a customer like that, email you and refer to false advertising, you pay the 50 cent postage, you make sure to apologize and you send the card that's it! Lol. You do not refer to the fine print on the packaging.

If only people cared this much about real world problems... *happily buys another ship*