What is the best way to get replacements for missing parts (in UK).

I've just opened my SW Armada Rogues and Villains Expansion Pack to find two Hound's Tooth miniatures and no Slave 1 miniature.

Component Defects Service:


http://parts.fantasyflightgames.com/

How long does it usually take for them to respond? I submitted a report 2 weeks ago and haven't heard anything.