I just started running an Age of Rebellion game, and so far it's going OK. I had some initial issues figuring out how much PCs Duty score improved, but a search of this forum set me right. I'm having another Duty issue and can't see an immediate answer so decided to post a question here.

I can see how most of the PCs Duty can improve, but a couple are confusing me, specifically Personnel & Support.

Personnel is dedicated to other Rebellion members. Do I literally had out Duty if no PCs die that session, or do they need to be protecting others (presumably NPCs) that have gotten themselves in trouble?

Similarly, Support. What exactly constitutes 'providing assistance' is co-piloting or laying down cover fire enough? Does this make it really easy to rack up Duty vs. say, Space Superiority or Counter Intelligence which seem very situational.

Any additional guidance would be most appreciated.

Support should almost always offer a chance to obtain an award, but it should normally be much smaller than that offered through the more specific Duty tasks.

When defining duties for my game, I said:

Personnel was about protecting Rebellion members as a whole; to gain additional duty rewards someone would have to prevent or severely lessen damage to Alliance NPCs; the beginner game supplement, Dead in the Water, Shell Cracker, and Arda all provide ways for this to happen so I feel like it works.

Support is about offering or repairing tangible assets to Rebellion operations: Repairing a shield generator, acquiring sentry turrets, finding a supplier of construction materials, would all be OK in my book.

Edit: To make sure all my players have at least the opportunity to further their goals, I made a table of 2-3 missions for each duty my players have. These are the overarching "missions" the Rebellion contracts them for, while rolled Obligation shows up as complications.