Strangest thing, I have one broken Probe Droid snapped of its base. Send a service request to FFG and got this response:

Status for this item: Closed

Status details: Thank you for submitting a request; however sadly, we only have a license to sell into certain territories for Imperial Assault, as a result of that we are not able to physically service requests in territories where we do not have the licensing rights to sell to. Your territory is one such place and with that, we are not able to service your request. If you have any questions please feel free to contact us at...

I have had former issues with some replacement parts, which is not something particulary bad as I have lots of FFG product including X-Wing and the occasional mispack can occur. However now as far as I understand the reply the Netherlands is not serviced by the FFG parts service? I find that very weird as it is on sale throughout the Netherlands at normal price no weird imports etc.

I will try and glue the Droid, however I find this response disturbing as an outset for future product I buy with FFG. Basicly if there is any kind of mispack etc. it seems we are screwed over here?

I know for a fact this has never been the case. Does anyone have some experience or info on this change?

Their licensing and distribution agreement for Imperial Assault seems to be very different from their other games (including their other Star Wars games). I don't think they are telling you that you are out of luck, just that their distribution agreement doesn't allow them to be the party that helps you. You should be able to address your issues by contacting the distributor licensed to distribute the game in your country.

Heh Google-fu came up with some possible explanation concerning Hasbro and a license lawsuit considering IA. Might be the problem in this situation. I cant say that I have ever had issues with FFG before so I choose to believe that is the case and everything will be fine down the line.

For now I'll just get creative with an X-Wing stand and a flying droid

I can imagine you're bummed out with a probe droid like that, but unfortunately it's a common problem, it seems. You fixed yours with a flight stand, so this might not interest you but just attaching the mini to the base with superglue was really easy to do; I had to do this on 2 of mine and it doesn't show at all.

So we take it back to the retailer?

Why not give us some indication how we fix out problem than just hand wave us off.

"These are not the faulty parts replacement service you are looking for."

I contacted my retailer with my issue. I am getting looked after so I am happy, however, he did ask, "Who am I supposed to contact in order to fix the problem?"

So perhaps FFG could formulate a better form letter for their parts people to cut and paste into these emails?

Your retailer goes up the chain to whoever he bought the game from, presumably a licensed distributor.

If the retailer does not know from who he's buying his mechandise from, or what their warranty agreement/procedure is, what does it tell about the retailer?