Going to sound like a total fanboy but i feel I gotta relate my current experience with lasertouch.
Just before xmas i decided to take the plunge and purchase a bag. It took me ages to decide between various companies but after hitting up Craig at Lasertouch and actually getting a response my mind was made up(fact that it was aussie was icing on the cake)
When i Contacted Lasertouch I was interested in a load of their trays but also needed a custom one too boot as some of their IMP trays didn't suit what I was after and I was never going to own a firespray(yeah i know blasphemy). Craig got back to me and asked what exactly I wanted and after some conversation he sent me a design which suited all my current and future needs.
I happily purchased the bag and sat waiting for my prize possession however I had a delivery report saying it had been delivered in SA(south australia) to which I threated. I contacted Craig to let him know and he got onto the issue immediately and found out that the delivery had been sent accidentally to the wrong address. This was with only a few days spare to Xmas and as I had a few games lines up on boxing day and the days after I started to stress. HOWEVER the guys at lasertouch re cut me a new custom tray and resent it express and it was literally with me the very next day!!! so I ended up with my bag before Xmas which in itself was a massive bonus
Now to the actual quality of the bag
Ive used only 2 forms of miniature storage companies prior (more if you count my own custom stuff ;0) ) and I have to say the bag and its trays were well above the quality of the other big brand named storage units i had used previously., The foam fits the ships perfectly, no forcing anything and no issues getting ships out. Its all sturdy and each level keeps the ships protected regardless of weight from trays above. Unlike other trays ive used there was no separation from base to tray
So yeah I do sound like a fan boy but there is a massive reason for that and to anyone in the market for a bag, you should seriously contemplate these guys. They are a no bullsh*t company who are happy to work with you to get what YOU want out of their products