Technical Support
This post covers the most common technical problems.
If you are still experiencing problems or crashes after following the guidelines below please send us a bug report at the following email address:
[email protected]
General
If the app is crashing, please try to reboot your device. This will close all background processes and will free up RAM that is needed by the application to run.
Android
Can my Android device run Battlelore: Command?
Battlelore: Command is a fairly demanding game that is designed to run on newer Android devices. That, coupled with the massive variety of Android hardware, makes it almost impossible to list every device that will run Battlelore: Command. Instead of limiting the software to just a small subset of devices, we leave it up to users to determine if it will run. Below are some of the recommended specs from the developers:
- A Multi-Core CPU
- 512MB of RAM
- A GPU that supports OpenGL ES 3.0 is recommended
- Android OS 4.0.3+ (API Level 15)
- Minimum Devices: Samsung Galaxy S3
- Recommended Devices: Samsung Galaxy S4 or better, HTC M8, Nexus 7 (2013) or better.
Please be aware that Google Play has a two-hour refund period that should begin as soon as the app has downloaded. Please try to take advantage of this grace period to determine if the app will run properly on your device. (
https://support.google.com/googleplay/answer/134336?hl=en
)
Battlelore: Command won’t install.
There are several reasons that could be keeping the app from installing. Try the following to see if they help:
- Try clearing the cache in the App Store (Settings -> Apps -> AppStore App -> Clear Cache). Then try re-downloading/installing.
- If you have external storage, such as an SD card, try unmounting the card and installing again. (Settings -> Storage -> Unmount). When unmounted, this will force the installer to install on the main device storage.
iOS
Can my iOS device run Battlelore: Command?
Battlelore: Command is supported on the following iOS hardware:
- iPad 2, 3, 4
- iPad Mini, iPad Mini Retina, iPad Mini 2
- iPad Air, Air 2
- iPhone 4S, 5, 5S, 5C, 6, 6 Plus
- iPod Touch 5th Gen