What a hot mess... was eyeing their asteroid bases but will pass given your experience with them.

Thanks for the tip and hope it all works out for you!

I just mounted my asteroids on my CorSec asteroid bases last night, and I have to say they are truly awesome. I still recommend others order this product if they plan on making asteroids. They were more then worth the wait in my opinion. :-)

When I receive my template/deck holder, I'll post a review of that too.

@corseceng

You might want to concider including a receipt of your customers complete order in there packages. It might help you realize an order is incomplete before you send it out.

Ps. Thanks for the awesome asteroid bases, they worked out great! :-)

My Gaming mat has turned up, now i just need to wait for my contact in the USA to mail it to NZ. Just in time for the transport to turn up.

Cheers to CORSEC for sorting out the issue. Keep up the comms it will make a huge difference with customer relations.

I have to say, communication is extremely important.

I've never run a business, and can't speak from experience, but it seems to me that if there are problems with the machinery or email system, then there needs to be an announcement. If there's a backlog, take the ordering page down until it clears up and make an announcement. If one is trying to answer all the emails being sent and there are a backlog, then make an announcement.

You'll notice a theme here.

Communication is everything in keeping a customer base happy. If you don't, then you stand to lose customers, especially if you are unable to communicate properly.

If you can't keep up with business, then either lower your inventory or hire some people to work part-time and get your business back up and running. Or maybe ask for volunteers amongst your friends and family.

But the bottom line is your customers are your top priority, and that list of priorities needs to include personal time, machinery down-time, and anything else. And part of placing your customers in top priority is to keep them in the loop and let them know things are breaking down or otherwise gummed up the moment they happen, not weeks down the road when they're wondering where the product they ordered is.

I just want to report that CorSec was very fast in sending me my missing template/deck holder. It looks very cool and I can't wait to set it up. After receiving my full order, I have to say I'm very happy with there product. :-)

CorSec, the easiest way to handle general queries/customer support/supplier emails is to have different email accounts. One for your suppliers to use and one for the customer requests/questions.

That way you can easily get an overview of the number of customer issues that you haven't yet answered. Information is paramount. We, as humans, deal much better with any issue as long as we have enough information to deduce why spmething is the way it is.

I suggest you create different accounts. E.g. [email protected], [email protected], [email protected] etc.

I was just looking at applied perspective website and was trying to see if they ship to Canada, and to the east coast.

I don't see any option to contact or shipping information

Anyone know, or able to point me in the right direction.

Anyone from Canada able to tell me how long did shipping take?

Are the Maneuver templates bang on with ffg cardboard ones? Or they a mm off?

I'm considering getting a few things from them now that I've seen their site

They are bang on. There's a button on the site at the top right that says Contact, that'll take you to a contact form. Adam is pretty prompt about replying.

Thanks

Found it

Wasn't showing up in my phone. Just a big red square.

I just emailed him. I hope shipping isn't too bad to canada.

If it costs the same as the product I probably won't bother