Hi Everyone,

My normal pre-order location told me yesterday the are not ordering Wave 4. I was looking into Miniature Market and was thinking about pre-ordering, but wanted to see what everyone thought of them on the forum.

Are they quick in shipping? Do they release when everyone else does? I assume you pay up front to pre-order, but just trying to be sure.

Any input would be great!

Thanks,

My experiences with MM have been 100% positive, after pre-ordering Wave 2, some of Wave 3, and Imperial Aces. Everything has been quick, reliable, and above-board. Their customer service has also been very responsive.

It depends if you are in the U.S. or not. M.M. has cheap prices, but if they have to ship out of country the price for shipping goes way up. A $100 order in the U.S. would be free, cross the border with it at its closer to $60 for shipping. I think it has to do with UPS brokering the shipment which tags on a large fee.

I could send it to a UPS store just across the border fro free shipping, but I have to go and pick it up. Or I can buy it at my FLGS for the same price as if I bought it from M.M. and had it shipped to my house.

I did find a Canadian online retailer that has flat shipping and will be the place I go to for wave 4.

I'm not a fan of the way their reps conduct themselves. A snarky attitude is a poor way to represent a business.

I have used MM quite a bit for regular and pre-orders and have found them very positive. They have had great customer service, great pricing, and "solid" shipping times. They were a little slow on Aces for my tastes, but really it came down to ~2 days slower than a couple other places. Overall, I highly recommend them and coolstuffinc if you are considering another option.

I've had nothing but good results from them, like R2 said, coolstuffinc is also a good venue if MM doesnt have what you need. I have purchased from both. The free shipping at $100 is about middle of the road for speed though.

I'm not a fan of the way their reps conduct themselves. A snarky attitude is a poor way to represent a business.

The irony...

I have pre-ordered several products and had nothing but excellent service.

Got most of my X-Wing pre-orders plus many other games from Miniature Market, very reliable.

I have also gone into their retail store a few times for pick-ups and everyone was very helpful and friendly. Seems to me, the folks working there are passionate about table top gaming and it shows.

Cool Stuff Inc is also very good... Had an issue during wave 2(maybe it was wave 3) and was assisted over the phone; they split my order so missing items could be pre-ordered and current items could ship, less hassle for my bank funds.

I'm not a fan of the way their reps conduct themselves. A snarky attitude is a poor way to represent a business.

The irony...

I don't think you know what that word means. Which business do I represent?

I got them to ship to the UK and had no problems and saved myself quite a bit including the postage. I got some stuff sent to a mate in Canada once from the US thinking it would save me customs, and the postage from the US to Canada was very high, the subterfuge didn't work.

Ticking the 'Gift' box on a customs chit does not stop them charging you tax/vat, now I didn't know that.

My son had an occassion to talk to their customer support and was less than pleased, but personally I cannot complain.

I had excellent service from them. The ship was expensive but I ordered a mat and loads of xwing but their prices for xwing made up for it. The shipping was all the way to South Africa and I received everything within 7 working days.

Buying stuff online is good, I mean all of my X-wing purchases have been this way, but there is nothing like walking into a good games store and seeing all those blister packs in rows on a rack. I know what I'm doing over Easter, heading to a local games store and I'm gonna buy me some Tie bombers and A-Wings!

My experiences with them have all been positive. Keep in mind, though, that an order doesn't ship until everything on the order is in. I didn't realize that at first, and had to rearrange some orders and split them. Not a bad thing, just don't for example, put Rebel Aces and Wave 4 all on pre-order on the same order.

I've bought some things there. Nice price, but it takes quite a while to arrive. Not their fault, though. I think it is due to the customs here in Brazil.

MM also gives you points for each purchase. You can trade them later for goods.

I've had nothing but great experiences with MM since back in the WotC Star Wars Miniatures days.

BUT:

When I recently sat down and did the math I realized that, factoring in shipping to Canada (and current exchange rates), going to my FLGS was actually slightly cheaper... and that includes a $6 round trip on the subway!

So now I just go to the FLGS, and get a nice afternoon downtown thrown in with it for free.

I pre-ordered Aces and they shipped the day they were released. Think I got mine 2 days later, so I decided to pre-order the transport from them as well.

I had very good customer service from MM, but also recommend you consider your Friendly Local Game Store (FLGS). You might pay a little more, but if you take care of them they should take care of you (hosting tournaments, gamer networking, opportunity to browse product, ease of returning merchandise, etc).

I pre ordered a Aces box in Feb... they released them on a friday, I had them the next wednesday... I'd say a decent transaction. Most people have had a great experience..

I wish I understood better why Wonderwaaagh had such a bad one... can you explain further, Wonderwaaagh, why they might have been so discourtious to you.. I agree with you that poor customer service breeds discontent.

As to pre-ordering, I have only ever pre-ordered one thing in my life. And that was because it came with some fun perks. (Borderlands 2 anyone?)

But my experience with Miniature Market in general is pretty good. If you are looking at spending $99+ (which, unfortunately, is way too easy with this game), the shipping is fast and free.

When I first started playing XWM, I bought a Tie, X-wing, Falcon and Slave 1 from them, then a buddy filled the rest of the "$100 minimum."

Spending hundreds of dollars at once on a board game seems kinda daunting (to me at least), but if you've got someone else to get some stuff with you, that '33% off' starts to look really inviting.

And realizing that the small ship prices basically equal "Buy 2 get 1 free" kinda makes it hard to buy anything at MSRP.

I pre ordered a Aces box in Feb... they released them on a friday, I had them the next wednesday... I'd say a decent transaction. Most people have had a great experience..

I wish I understood better why Wonderwaaagh had such a bad one... can you explain further, Wonderwaaagh, why they might have been so discourtious to you.. I agree with you that poor customer service breeds discontent.

It's old business, and something most people probably wouldn't want me re-hashing. If you're genuinely curious, send me a private message.

I'm not a fan of the way their reps conduct themselves. A snarky attitude is a poor way to represent a business.

The irony...

I don't think you know what that word means. Which business do I represent?

One simply has to look through your posting history to see the irony of you complaining about snarky/poor attitudes

And realizing that the small ship prices basically equal "Buy 2 get 1 free" kinda makes it hard to buy anything at MSRP.

For a small order of 2 units, you're only saving $10, and only if you get free shipping. Even 6 units saves just $30. Most people who have the disposable income to buy into this game should be able to pay a little extra so their FLGS can stay in business.

Edit: arithmetic!

My only issue with MM has been spamming the order page watching for my pre-order to actually ship. Other than that, I haven't had any problems.

Pre-ordering early might not necessarily make you one of the earlier customers that they process when they receive stock. The actual method they use for determining where your order is in the sequence of processing is a subject of great speculation, and very likely, influenced by aliens.

One simply has to look through your posting history to see the irony of you complaining about snarky/poor attitudes

But that wasn't my point at all, so I still fail to see the irony. Your reading comprehension is as bad as your knowledge of word meanings, and a misplaced smiley emote does little to improve your position. Speaking of bad attitudes, though, why do you feel it's necessary to follow me from thread to thread and harass me like a child with a grudge?